Home Based Care Re-tender SCA Update – February 2014

Current Position The existing HBC framework was awarded in April 2012 as a contract The proposal is to extend the framework for 6 months to enable SCC and the CCG’s to undertake a joint tendering exercise and implement a new contract for October 2014 We have considered influences on the market: Recruitment and retention New policies and legislation Recommendations from reports (UKHCA/Unison) Local issues affecting demand & supply in Surrey Feedback from providers Feedback from service users Feedback from quality monitoring visits

What do we want from the new contract? Responsive service Improved capacity in difficult areas A quick response and ability to pick up care, especially for hospital discharge Improve the quality of care delivered Need to improve transparency of number of missed & late calls Build ‘Partnership’ relationships with providers Moving away from a Framework and implement advanced payment on an agreed, variable volume Payment to reflect complete delivery of quality services to contract Ability to deliver personalised services enabling people within their communities

Co-design Individuals, CCG and Personal Care and Support Customer survey information Reference group Service specification and evaluation matrix Evaluation and interviews Providers Annual review meetings Representation on workforce group, electronic monitoring discussion Richard Williams co-ordinating opportunity to discuss and feedback within February

Two Contract Opportunities Based on a cost & volume contract Guaranteed Income of 40% volume commissioned Promote Partnership Working between provider’s, SCC & CCG’s Performance incentivations Strategic Partnership Contract (SPC) A list of qualified provider’s SCC & the CCG’s can call upon when needed Allows us to work with new provider’s entering the market Aims to provide a back-up for capacity Any Qualified Provider (AQP )

Proposed Timelines for Strategic Partnership Contract Provider Events Bids to be returned to SCC Announced Bidders through To interview stage Successful Bidders Announced Go Live Contract Award Re-Tender Documentation Published On In-Tend SCC & CCG Evaluates bids Interviews take place Feb & March 31 st March 14 6 th May 14 Btw 7 th – 23rd May 2 nd June Btw 16 th – 27 th June 1 st July 23 rd July 1 st October

Proposed Timelines for Any Qualified Provider Provider Events Bids to be returned to SCC Successful Bidders Announced Go Live Contract Award Re-Tender Documentation Published On In-Tend SCC & CCG Evaluates bids Feb, March & May 1 st July 30 th July Btw 1 st – 30 th Aug 1 st September 1 st October

For more information SCC & the CCG’s will be hosting 4 provider events which any provider who is interesting in bidding can attend. 26 th February – 10am – 12.30pm – Runnymede 5 th March – 2pm – 4.30pm – Wray Park, Reigate 12 th March – 10am – 12.30pm – Wray Park, Reigate 19 th March – 10am – 12.30pm – Runnymede

Where to register your interest As per the tenders in 2008 and 2012 we will use our e- Procurement portal (Intend) to run this tender. To register your interest and participate in the retendering exercise please login to: Benefits of using Intend for providers: Reduced costs Open, accessible, supported process Time saving Security If you have previously registered on our Bravo Solutions e-Procurement portal your details will have been transferred. You will simply need the address you used & enter Password1. You may want to check your details are up to date

For more information Thank you for your time We hope to see you at one of our provider events