CA Infrastructure Management Solving IT’s Most Complex Problems

Enterprises Are Faced With Critical IT Initiatives 2 CA Infrastructure Management © 2011 CA Technologies 1.Transformational IT Activities  Re-architect and consolidate datacenters  Deploy/increase the utilization of new technologies, including virtualization and Cloud 2.Revenue Growth & Protection  Consolidate the revenue platform for a more adaptive, predictable go- to-market execution  Increase throughput of IT, optimize utilization 3.Operational Excellence & Organizational Maturity  Improve resource efficiency, remove silos, and reduce operating expenses  Rationalize tools & platforms … and many others

Infrastructure Management Often Holds Them Up Budget is flat but cost of day- to-day operations growing Often caught off guard, creating poor perception of IT Cloud is introducing new challenges with instrumentation and MTTR Costly, Unpredictable, Inefficient 3CA Infrastructure Management © 2011 CA Technologies

CA Infrastructure Management Enables Enterprise Performance & Growth 4CA Infrastructure Management © 2011 CA Technologies 50% 32.7% 3X Improvement in first call closure rate Reduction in network disruptions Improvement to MTTR

Analysts Agree 5 CA Infrastructure Management © 2011 CA Technologies CA customer has 3 IT staff to manage 5000-device network vs. an estimated 4-5 headcount alternative solutions would require CA customer reduced monthly bandwidth costs by 15% CA customer reduced mean-time-to- repair by 50% CA customer improved first-call closure rate to 60% from 20% CA customer reduced network interruptions by 32.7% Industry analyst firm IDC validates the CA solution reduces costs and increases efficiency

Solution Benefits 6CA Infrastructure Management © 2011 CA Technologies

Leaders Around the Globe Choose CA Infrastructure Management 7 CA Infrastructure Management © 2011 CA Technologies

Building the Service Assurance Solution 8 CA Service Assurance Overview Copyright © 2011 CA. All rights reserved. CA Infrastructure Management is the first step in achieving integrated Service Assurance, including insight into applications, services and transactions across traditional, Cloud, and hybrid environments PIVOTAL INSIGHTS COMPONENTS CA INFRASTRUCTURE MANAGEMENT networks (data & voice) systems (physical & virtual) databases environmental fault, configuration, performance & flow analysis CA APPLICATION PERFORMANCE MANAGEMENT web portals & app servers JEE,.NET & back-end client/server TCP/IP unified communications end user experience, application and transaction visibility CA SERVICE OPERATIONS INSIGHT infrastructure impact on service quality, risk & performance end-to-end service models top-to-bottom infrastructure mapping SLA management

CA Infrastructure Management The Solution

CA Infrastructure Management Targets Availability & Performance Application aware CA Infrastructure Management solution is designed to provide VISIBILITY and CONTROL into the performance and availability of the heterogeneous service delivery infrastructure and ALL of the traffic it delivers. Multi-vendor, multi technology Cross-domain Scalable Best-of-breed Fast time-to-value 10CA Infrastructure Management © 2011 CA Technologies

CA Infrastructure Management Helps Ensure Quality of Service Across the Infrastructure 11 CA infrastructure Management Overview Copyright © 2011 CA. All rights reserved. Auto Discovery & Root Cause Analysis Traffic Analysis & Predictive Capacity Planning Performance Analytics & Role Based Reporting IMPROVE PROBLEM RESOLUTION TIME BY UP TO 50%REDUCE COSTSREDUCE HELP DESK CALLS BY UP TO 40% Proactively identify performance degradations and take corrective action before customers are impacted Discover and monitor the availability & health of infrastructure assets and automatically adapt to changes Advanced traffic analysis determines which applications are affecting infrastructure performance & improves capacity planning

Understand how the physical and virtual environments are related Visually distinguish physical and virtual systems AutoDiscovery and Root Cause Analysis >AutoDiscovery and visual topology of physical & virtual infrastructure assets >Model-based event correlation, fault isolation and root cause analysis 12CA Infrastructure Management © 2011 CA Technologies

Proactively detect issues before users are impacted Intelligent Performance Analytics Is performance unusual compared to normal behavior? Upper Threshold Lower Threshold Time Window = 1 hour Time is Unacceptable = 15 min. Baseline Time Automatically determines baseline values Self-Learning Analytics 13CA Infrastructure Management © 2011 CA Technologies

Event Management Launch to domain managers for detailed troubleshooting and remediation Prioritize based on service impact Identify impact to service health 14CA Infrastructure Management © 2011 CA Technologies

Network Traffic Monitoring & Analysis >Optimize the infrastructure for application performance by gaining visibility into ALL of the applications, class of service, hosts, and conversations >Solve performance problems faster with real-time identification of business and non-business applications their users 15 CA Infrastructure Management © 2011 CA Technologies

Capacity Analysis and Planning >Avoid unnecessary WAN costs by right sizing your network links >Trend future network use by link and application >Solve performance problems faster with real-time identification of business and non-business applications their users 16CA Infrastructure Management © 2011 CA Technologies

Pre-Defined, Role-Based Reporting >Out-of-the-box reports require no configuration Service & SLA Assets Availability Performance Traffic Analysis Configuration Compliance Events and Alarms 17CA Infrastructure Management © 2011 CA Technologies

CA Virtual Assurance for Infrastructure Managers Virtual Machines CA eHealth ® CA Spectrum ® CA NSM CA Server Automation VMware vCenter Oracle/ Sun Zones IBM LPARS MS Hyper V CA Technologies Assurance and Automation Solutions CA Virtual Assurance for Infrastructure Managers ›Centralized heterogeneous management for VMware, IBM, Microsoft, Oracle/Sun, and UCS ›Add-on component to CA Infrastructure Management (CA Spectrum & CA eHealth) and other CA solutions CA Infrastructure Management © 2011 CA Technologies 18

CA Virtual Assurance for Infrastructure Managers Real-time discovery and topology mapping enables administrators to locate every aspect of the virtual host and its sessions Centralized management of virtual and physical environments through a single point of control and operational visibility Root cause via patented analytics intelligently suppresses downstream alarms resulting in lowering their MTTR and downtime Industry leading platform coverage, including VMware, Microsoft, Sun/Oracle, IBM, and Cisco Proactive performance management and reporting enable baseline and capacity planning Manageability features, including optimization of resource pools, Web- based user interfaces, reporting, and role-based security, reduce OPEX >Key capabilities CA Infrastructure Management © 2011 CA Technologies 19

CA Infrastructure Management Enables IT’s Most Critical Initiatives >Regardless of the complexity and components of your infrastructure, CA Infrastructure Management can help you achieve: Top-to-bottom visibility & control with automated discovery of infrastructure assets and advanced traffic analysis Dramatically reduced mean time to repair through patented, model- based root cause analysis Proactive performance management to detect issues before users are impacted Scalability to manage service performance across traditional, Cloud, and hybrid environments 20CA Infrastructure Management © 2011 CA Technologies

Thank You!

APPENDIX

CA Infrastructure Management The Components

Three Best-of-Breed Products in One Solution CA Spectrum Infrastructure Manager Availability and Root Cause Analysis CA eHealth Performance Manager Proactive Performance Management CA NetQoS ReportAnalyzer Network Traffic Monitoring & Analysis 24CA Infrastructure Management © 2011 CA Technologies

>Key Capabilities Multi-vendor, multi-technology discovery & relationship mapping Intuitive visual topology Event correlation & root cause Network configuration management >Customer Value Visibility into the availability of the end- to-end infrastructure Identifies root cause and filters out the noise to accelerate the triage process Integrated network change awareness associates configuration changes to infrastructure problems Manager-of-managers, role-based access Discovery, Visualization, Root Cause, Change-Aware CA Spectrum Infrastructure Manager 25CA Infrastructure Management © 2011 CA Technologies

>Key Capabilities Comprehensive performance management across the network, systems and databases “Self-learning” intelligent analytics Real-time performance dashboards Historical reporting and trending >Customer Value Monitor the performance of ALL infrastructure components and supported technologies Proactively identifies performance problems BEFORE they impact users Real-time visibility into performance Historical context to performance problems Proactive, Cross-Domain Performance Management CA eHealth Performance Manager 26CA Infrastructure Management © 2011 CA Technologies

>Key Capabilities Multi-vendor support (IPFix, NetFlow, jFlow, sFlow) Multi-technology support (Class of Service, TOS/DS) Capacity planning >Customer Value Visibility into ALL traffic that traverses the service delivery infrastructure Insight into WHY WAN links are saturated Allows for effective & efficient capacity planning Network Traffic Analysis CA NetQoS ReporterAnalyzer 27CA Infrastructure Management © 2011 CA Technologies