Volvo Construction Equipment VOLVO CE MASTERS

Volvo Construction Equipment Global Channel Development, Pål Torgersen VOLVO CE MASTERS VOLVO CE MASTERS VOLVO CE MASTERS  The Volvo CE MASTERS competition is a demanding skills competition open to technicians of authorized Volvo CE dealers  The main goal of the Volvo CE MASTERS is to increase the interest, knowledge and skills in relation to Volvo CE products amongst service and parts technicians, worldwide  The competition is also a way for Volvo CE to show appreciation to dealers and their technicians (parts & service) for their important contribution to our business

Volvo Construction Equipment Global Channel Development, Pål Torgersen VOLVO CE MASTERS Volvo CE MASTERS Volvo CE MASTERS history  The MASTERS was initially conducted in 1990 as a part of the 30 year anniversary of Volvo CE Service Training  From 1990 to 1996 it was structured as individual competitions among service technicians  In 1998 service technicians began competing in teams  Since 2000 the teams consist of both parts and service technicians in regional and global finals  The Volvo CE MASTERS is arranged by the global and regional “After Sales” training organizations

Volvo Construction Equipment Global Channel Development, Pål Torgersen VOLVO CE MASTERS Volvo CE MASTERS  Volvo CE MASTERS will start in Q and will be open for all parts and service technicians at authorized Volvo CE dealers  The Masters will be organized in different rounds, starting at the dealer level and then leading up to the regional final  Each region will organize and manage their own regional competitions  From the four regional competitions, two teams from each region will qualify for the Global final in Sweden to be held during the summer of 2014 APAC Americas China EMEA

Volvo Construction Equipment Global Channel Development, Pål Torgersen VOLVO CE MASTERS Volvo CE MASTERS  The competitions will be comprised of a mix of theoretical questions and practical tasks  The first round(s) on dealer/country level will consist of theoretical questions and the participants will compete on an individual basis through a web- based system  The highest-scoring technicians (parts & service) from each participating dealer will form a team that will represent the dealer in the hub/region final  In the hub/region and global finals the competition will be both theoretical and practical

Volvo Construction Equipment Global Channel Development, Pål Torgersen VOLVO CE MASTERS Volvo CE MASTERS Volvo CE MASTERS Global Final  A variety of Volvo products will be used in the final  The competing teams will be judged on a scale of performance wherein not only their technical and parts systems knowledge and skills are evaluated, but also, judging of the proper handling of tools and demonstration of Volvo’s core values will occur  After 1-2 days of competition a final ceremony will be held during which the Volvo CE Masters Champions will be announced and honoured Who will become the World Champions in 2014?

Volvo Construction Equipment Global Channel Development, Pål Torgersen VOLVO CE MASTERS Volvo CE MASTERS JOIN THE RIDE