1. your partner for certification www.iqnet-certification.com ISO-BIS Regional Workshop Certification and Conformity Assessment 6-7 December 2004, Hotel The Ashok New Delhi, India The role of peer assessment in supporting management systems certification René Wasmer, SQS-Director International Relations / IQNet Vice-President

2. your partner for certification www.iqnet-certification.com Table of content 1.Brief overview on IQNet 2.The role of the IQNet peer assessment 3.Objectives of an IQNet peer assessment 4.The IQNet peer assessment experience 5.The IQNet peer assessment criteria 6.The IQNet peer assessment teams 7.The IQNet peer assessment with regard to ISO / IEC 17040 8.The IQNet Best Practice Evaluation 9.Achievements and benefits

3. your partner for certification www.iqnet-certification.com 1. Brief overview on IQNet

4. your partner for certification www.iqnet-certification.com IQNet - The International Certification Network © DiskArt™ 1988 At1 © DiskArt™ 1988 ©it18 © DiskArt™ 1988 © DiskArt™ 1988

5. your partner for certification www.iqnet-certification.com Figures 36 partner organisations 150 subsidiaries worldwide More than 200.000 certified companies and organizations in 150 countries 30% of all worldwide granted certificates Individual key markets with up to 90% market share Leading CB’s in many countries

6. your partner for certification www.iqnet-certification.com Aims of IQNet Meet customer needs by offering innovative, value- adding services Recognise and promote management system certificates issued by IQNet partners (certified once, accepted everywhere) Provide assessment and certification services to global customers on a worldwide basis (e.g. Global Account Management)

7. your partner for certification www.iqnet-certification.com Main IQNet services Partner certificate and IQNet certificate / IQNet mark Joint audit services Subcontracted certifications (co-certificates) GAM – The IQNet approach to serve global customers Common new IQNet products; IQNet 9004, GoodPriv@cy, Best Board Practice, Qweb, etc.

8. your partner for certification www.iqnet-certification.com 2. The role of the IQNet peer assessment

9. your partner for certification www.iqnet-certification.com The role of the IQNet peer assessment 1.To evaluate the capabilities and competences expected from an IQNet partner 2.To monitor the ongoing conformity with the IQNet rules and criteria 3.To support partners in learning and further development 4.IQNet peer assessments to serve as mirror for the CB’s improvement potential

10. your partner for certification www.iqnet-certification.com 3. Objectives of an IQNet peer assessment

11. your partner for certification www.iqnet-certification.com Objectives of an IQNet peer assessment Assurance should be provided that the auditee: (1) maintains accreditation and is continually improving its certification system beyond the accepted minimum requirements of accreditation and has the will and capability to consistently upholding its high standard;

12. your partner for certification www.iqnet-certification.com (2) has the will and capability to contribute to the purpose and strategy of IQNet; (3) has established reputation for integrity and competence in their market; (4) has the will and competence to co-operate with all the IQNet partners and promote IQNet in their market of origin

13. your partner for certification www.iqnet-certification.com (5) has no relationships that are in contradiction to the purpose and strategy of IQNet; (6) can demonstrate that business is being conducted in accordance with all criteria defined in the IQNet MLA / contract, bylaws, code of conduct and ethics, the MHB and related documents;

14. your partner for certification www.iqnet-certification.com (7) can be allowed to be given the status and privileges as an IQNet partner.

15. your partner for certification www.iqnet-certification.com 4. The IQNet peer assessment experience

16. your partner for certification www.iqnet-certification.com Peer assessment experience of IQNet Peer assessments started in 1990 More than 300 audits conducted More than 2000 audit days invested 42 SCPM review meetings held (10-2004) 18 auditors, top managers from 12 certification bodies forming the peer assessor team 15 Peer assessment training meetings held (09-2004)

17. your partner for certification www.iqnet-certification.com 5. The IQNet peer assessment criteria

18. your partner for certification www.iqnet-certification.com The IQNet peer assessment criteria ISO guides 62 and 66 and related ISO / IAF & EA documents IQNet MLA and MHB together with related documents IQNet bylaws, IQNet rules, IQNet processes and basic documents (procedures) Separate checklist (F 204) IQNet Best Practice Evaluation criteria

19. your partner for certification www.iqnet-certification.com 6. The IQNet peer assessment teams

20. your partner for certification www.iqnet-certification.com The IQNet peer assessment teams 18 experienced assessors from 12 IQNet partners selected by the Standing Committee Peer Review and Membership (SCPM) Team Leaders; Team Members; Observers, Applicants Team composition by the SCPM Audit management and monitoring by the SCPM together with the IQNet general secretariat Team development by the SCPM (Auditor meetings)

21. your partner for certification www.iqnet-certification.com 7. The IQNet peer assessment with regard to ISO / IEC 17040 (FDIS)

22. your partner for certification www.iqnet-certification.com Peer assessment & ISO / IEC 17040 (1) Peer assessment programme “BD 006” with initial evaluation and periodic surveillance assessments SCPM to run the scheme i.e. plan audits, appoint teams, evaluate results and monitor performance Assessor qualification procedure Assessment procedure & procedure for subsidiaries Performance measurement tools Web based Assessor Manual with tools and guidance for assessor teams

23. your partner for certification www.iqnet-certification.com Peer assessment & ISO / IEC17040 (2) IQNet provisions to the peer assessment process are REG 003: IQNet bylaws REG 004: Tasks & responsibilities of IQNet org. units Process 201: Partnership status Process 202: Partnership resignation Process 104: Complaints handling BD 006: IQNet initial evaluation and surveillance assessments BD 006: Assessor qualification and team composition SCPM Assessor Manual on Website partner only area SCPM-Checklist and answers collected by the informational questions BD 014 Best Practice Evaluation Procedure

24. your partner for certification www.iqnet-certification.com 8. The IQNet Best Practice Evaluation

25. your partner for certification www.iqnet-certification.com The 10 excellence fields 1.Quality of business planning and control 2.Focus on customers and interested parties 3.Management of product portfolio 4.Qualification and competence of auditors 5.Management of business processes 6.Use of improvement tools 7.Use of partnerships (e.g. IQNet) 8.Financial results 9.Non-financial results 10.Promotion and communication

26. your partner for certification www.iqnet-certification.com 10 excellence fields and scoring profile

27. your partner for certification www.iqnet-certification.com Grading scale „I“ stands for improvement integrated I-process implemented I-process young process & I-approach corrective approach unsystematic Approach benchmark sustainable I-trends Q-conformity and I-trends minimum I-results poor & not available Results + + + + + best in class performance focus on high I-capacity sound systematic approach reactive approach no formal approach Performance level 9-10 7-8 5-6 3-4 1-2

28. your partner for certification www.iqnet-certification.com Specific BPE guidance document

29. your partner for certification www.iqnet-certification.com 9. Achievements and Benefits

30. your partner for certification www.iqnet-certification.com Achievements through BPE By using the BPE, IQNet partners achieve enhanced results with regard to the following perspectives: Customer and markets Technical competence Human resources Finances

31. your partner for certification www.iqnet-certification.com Benefits for IQNet and the management system certification clients More effective exchange of knowledge among partners (benchmarking) More speedy and effective service improvement & enhanced partner development More value for certification customers Increased IQNet partner satisfaction