SERVICE SKILLS VICTORIA ( Lencia Evans Industry Project Manager
About Service Skills Victoria SSV Board (formed in 2004) is comprised of tourism industry leaders, WRAPs industry leaders, employers and unions as well as trade and industry associations. Vision: To raise the professionalism and competitiveness of Victoria’s Service Industries Workforce
Online strategy Directly linked to vision and role of the organisation: –creating linkages between industry and educators, –engagement and connectivity of stakeholders –promoting professional development/training; and –ultimately increasing the professionalism of the service industries.
Linked to real world activities and underpinned by knowledge management system (relationship database). Each online initiative designed to be interconnected i.e. newsletter links back to website etc
Services utilised Syndicated content Survey software Forum facilities Online registration forms etc Calendar of events
Benefits Add value to organisations ability to service it’s constituents Reach/timely communication Sustains relationships and networks Cost effective per contact On sell capabilities Access to CECC expertise
Challenges Infrastructure –Investment –Maintenance Content –Accessing and maintaining relevance HR –Establish a learning culture that embraces technology –Up-skilling
Future directions E-commerce enabled Develop online graduate database Expand calendar of events Portal utilised by strategic partners as their web platform Establish communities of practice Corporate governance intranet capacity