I Heard What You Said? Hard of Hearing or Hard of Listening?

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Presentation transcript:

I Heard What You Said? Hard of Hearing or Hard of Listening?

How to play an “active” role in listening. Becoming an active listener.

Becoming an Active Listener Pay Attention Show you are Listening Provide Feedback Defer Judgment Respond Appropriately

Mmm! I wonder what is for lunch today? zzzzzzzzzzzz zzzzzzzzzzzz zzzzzzzzzzzz

ListenGive TimeRestateSummarize Ask Questions

"It is the province of knowledge to speak. And it is the privilege of wisdom to listen.” - Oliver Wendell Holmes