1. Region XIII 2008 Welcome to FIEP. So glad you chose to come! “Previews”

2. Region XIII 2008 FullylisteningisanADVENTURE!

3. Piggybacking The Listener stops listening, jumps on the speaker’s topic and start talking. First speaker: “My students…” Second speaker: “Oh, I know just how you feel; that’s like when MY students…”

4. Region XIII 2008 Wonderful Words Diplomacy Skill and tact in dealing with other people; Skill in managing communication and relationships. Skill in managing communication and relationships.

5. Region XIII 2008 Quotable Quotes “If you have knowledge, let others light their candle in it.” ~Margaret Fuller

6. Region XIII 2008 When you meet furious… …get curious. …get curious.

7. Region XIII 2008 It is the province of knowledge to speak, And it is the privilege of wisdom to listen. Oliver Wendell Holmes

8. Region XIII 2008 Parking Lot Suggest “parking the issue” while completing the current discussion. Address prior to ending, schedule another time or connect with appropriate person or forum.

9. Region XIII 2008 Pool of Shared Meaning Dig deeper & get any relevant data out in the open.

10. Region XIII 2008 “What if ?” The “Miracle” Question

11. Region XIII 2008 STATE My Path Share your facts. Share your facts. Tell your story. Tell your story. Ask for others’ paths. Ask for others’ paths. Talk tentatively. Talk tentatively. Encourage testing. Encourage testing. Crucial Conversations

12. Region XIII 2008 Listening Set-Asides Autobiographical Comments Autobiographical Comments “Me too” Inquisitive, Frivolous Questions Inquisitive, Frivolous Questions “Soap Opera” or “Kindergarten” questions Easy Fix Solutions Easy Fix Solutions “You can do it!”

13. Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen. Region XIII 2008 Winston Churchill

14. Region XIII 2008 Brain Teaser What is FIEP? Stay tuned…

15. Region XIII 2008 LISTENING IS NOT… “a vocal competition in which the one who is catching his breath is called the listener.” Anonymous

16. Region XIII 2008 Start with Heart Stay Focused on What You Really Want The First Principle of Dialogue: Crucial Conversations

17. Region XIII 2008 Paraphrase Acknowledge & Clarify Acknowledge & Clarify “Catch the essence & give back.” Summarize / Organize Summarize / Organize Themes or ‘containers’ or chunks Shifting Conceptual Focus Shifting Conceptual Focus Raise level; moves conversation up

18. Region XIII 2008 AMPP ABC Ask. Ask. Mirror. Mirror. Paraphrase. Paraphrase. Prime. Prime. Agree. Agree. Build. Build. Compare. Compare. Crucial Conversations

19. Region XIII 2008 Manage Data Write it Down and Hang It on the Wall Write it Down and Hang It on the Wall Work on one Issue at a Time. Work on one Issue at a Time. AGREE on How to Work on that Issue. AGREE on How to Work on that Issue. Ideas? Write Down & Hang on the Wall Ideas? Write Down & Hang on the Wall Decisions? Write Down & Hang on the Wall Decisions? Write Down & Hang on the Wall Need to Redirect? Look at the Wall Need to Redirect? Look at the Wall Ought to Do? Write on the Wall Ought to Do? Write on the Wall Meet Next? Write on the Wall Meet Next? Write on the Wall

20. Region XIII 2008 Trust is about the relationship; rapport is about the moment. Trust is the ground upon which we build rapport.

21. Region XIII 2008 “Procrastination is attitude’s natural assassin. “Procrastination is attitude’s natural assassin. There’s nothing so fatiguing as an uncompleted task.” William James

22. Region XIII 2008 The workshop starts momentarily. Treat Yourself to a Learning Opportunity!