2. Objective Explain the Components of the Communication Process Differentiate between Hearing and Listening Explain the Listening Process Describe the Types of Listening Explain the Key Elements of Active Listening Explain the Methods to Improve Listening Describe the various Questioning Techniques Describe the various Listening Styles Explain the Techniques to Improve Listening Skills List the Check-list for the Listener List the Characteristics of Good and Bad Listeners List the Tips for Effective Listening

3. Introduction Look at the dialog between George, a project manager and his boss, Steve. Steve George, I need the status update report urgently on the Maxwell Project. What are you busy with? George I am working on the feasibility report of Honeytech Project. Oh, yes! That’s important too. Delegate the Maxwell project report and finish it by end of today. Ok, and what about the Honeytech Report? You work on it and finish it as soon as possible. Alright, I will do that.

4. Introduction The Next Day… Steve George, where’s the Maxwell Status Report? George You had asked me to finish the Honeytech Project. I am finishing that. It is nearly done. Yes, but I had also asked you to delegate the Maxwell Report and get it finished by yesterday end of day. Oh! I am so sorry! I didn’t quite catch that. How can you be so careless, George? I am really sorry. I will get someone onto it immediately. No, it is very urgent. Drop everything you are doing and finish that report. I want it on my desk in flat three hours. I have a meeting with the client and I need that report for reporting the progress to the client. Ok. Sorry again. You can see clearly that George wasn’t really listening carefully. George could also have asked questions to confirm his understanding of the allocation of tasks. Listening skills play an important role, not only in professional life but also in personal life. Let us learn about listening skills in detail.

5. What is Listening? Is intermittent Is a learned skill Is active Implies using the message received Listening:

6. Listening Process ReceiveSelectInterpretUnderstandEvaluateResolve You get the stimuli You focus on stimuli You attach meanings to stimuli You integrate the message into your frame of reference You judge the merits of the information You focus on stimuli

7. Types of Listening There are two different basic types of listening such as follows: Active Listening Passive Listening Let us look at each in detail.

8. Key Elements of Active Listening There are five key elements of active listening that help in actively listening to the speaker. They are: Let’s look at each in detail. Show that you are listening Provide feedback Defer judgement Pay attention Respond Appropriately

9. Purpose of Listening 1 Listening for enjoyment 2 Listening for information 3 Critical listening 4 Precision listening 5 Empathic listening Let us look at each in detail. There are various purposes of listening such as follows:

10. Tips for Effective Listening The following are some tips for effective listening: 2 3 4 5 6 7 8 9 10 1 Stop talking: You cannot listen when you are talking. Consciously focus your attention on the speaker.

11. This is a DEMO Course On – Listening Skills. Join MSG Premium Membership and Get Access to around 120 Courses + New courses added every week. What You Get: 1.View All Courses Online. 2.Download Powerpoint Presentation for Each Course. 3.Do the Knowledge Checks for Each Course. This is a DEMO Course On – Listening Skills. Join MSG Premium Membership and Get Access to around 120 Courses + New courses added every week. What You Get: 1.View All Courses Online. 2.Download Powerpoint Presentation for Each Course. 3.Do the Knowledge Checks for Each Course. ManagementStudyGuide.com