2. A quick refresher quiz

4.  Be Healthy  Make a positive contribution  Enjoy and achieve  Stay safe  Achieve economic well being

5.  Safe  Healthy  Enjoy and achieve  Economic well being  Positive Contribution

6.  Where a person suffers because their health or psychological, emotional and/or physical needs are being neglected by the care giver.

7.  68,000

8.  50,000

9.  Assessment of need  Planning of services  Intervention  Reviewing of services.

10.  Pay attention  Show you are listening  Provide feedback  Defer judgements  Respond appropriately.  In small groups you may wish to discuss how you demonstrate each one of these.

11.  Phone  E mail  Message boards  Bulletin boards  Social networking sites

12.  Harassment/stalking.  Deformation  Hacking  Manipulation.