Focus on Quality Cultural Competence & Humility September 11, 2019 Indiana Primary Health Care Association

Welcome! Please keep phones muted while not speaking to eliminate background noise. If you are using your computer for audio, click the microphone button next to your name to mute. Do not place calls on hold, so we don’t hear hold music. Use the chat box features if you have any questions that come up during the presentation. Please complete the evaluation poll by the end of the meeting. Note, this meeting will be recorded and shared with peers.

Introductions If you only called in, please state your name and health center If there are multiple people in the room, enter their names and email into the Chat Box. Carla

Agenda Welcome and Introductions Year in Review of Focus on Quality State Resources & Initiatives for Minority Health, Antoinette Holt Cultural Humility Education from National Healthcare for the Homeless Council, Darlene Jenkins Engaging Vaccine Hesitant Parents- Dr. Olasin Peer Sharing -Maple City Health Center, Dr. Stephen Harmon - Windrose Health Network, Jo Turnbloom Resources and Events Jasmine introduce

Today’s Objectives Recall state strategies regarding cultural competence in minority populations Define Cultural Humility and understand its importance in working with patients Identify at least one principle of cultural humility. Identify one resource that may be used to address vaccine hesitant parents. Recognize at least one strategy to use to engage vaccine hesitant parents. Examine health center’s experiences in working with minority and special populations

Focus on Quality Calendar 2018 Colorectal Cancer Screening Quarter 2 Identifying gaps in care Tools and resources from national guidelines Diabetes Control Quarter 3 Peer sharing on improvement models and change packages Clinical Guidelines and Resources from American Diabetes Association Pre-diabetes from Indiana State Department of Health Hypertension Control Quarter 4 Addressing undiagnosed hypertension and whitecoat syndrome American Heart Association and Tobacco Prevention & Cessation tools JP

Focus on Quality Calendar 2019 Cervical Cancer Screening Quarter 1 PCMH Recognition challenges and Resources from HITEQ Center Tools and resources from national guidelines from American Cancer Society Enabling Services tracking from AAPCHO QI Tools with Purdue Healthcare Advisors Behavioral Health Screening Quarter 2 Empathic Inquiry and PRAPARE from Oregon Primary Care Association Indiana SDOH screening from Indiana FSSA Depression Screening quality improvement with LEAN A3- Community Health Clinics of LA County Childhood Immunizations Quarter 3 Guidelines and best practices from Indiana Immunization Coalition State Immunization Registry workflows- CHIRP Cultural competence and humility JP

Evaluation Results: Focus on Quality Number of Responses: 21 Number of Health centers: 16 Most Valued Components: Presentations from Clinical content experts QI resources Promising practices from CHC peers Feedback: Limit duration to 1 hour Have some meetings in person

Cultural Competence Presentation Antoinette Holt Office of Minority Health

Cultural Humility by: Darlene Jenkins National Healthcare for the Homeless Council Cultural Humility by: Darlene Jenkins

Care for the Homeless Addressing Vaccine Refusals Dr. Regina Olasin, FAAP,FACP Chief Medical Officer

Peer sharing Dr. Stephen Harmon guardian of Medical Services Maple City Health Care Center Peer sharing Dr. Stephen Harmon guardian of Medical Services

Peer Sharing Jo TurnBloom Windrose Health Network Peer Sharing Jo TurnBloom

Next Steps in Focus on Quality Stay tuned for future Transformation Series: Focus on Quality Tentative to Begin Winter 2019 Clinical topics of interest Opioid Use and Substance Abuse Infant Mortality (Maternal/Child health) Childhood Obesity Behavioral health integration Prevention Screenings (e.g. Cervical, Breast, Colorectal) Chronic Disease Management (e.g. Diabetes, Hypertension, CAD, Cholesterol, Asthma)

Focus on Quality: Transformation Engaging Patients in behavior change Improving workflows to reduce provider burnout Identifying gaps in care Outreach Strategies Panel Management Data and HIT tools

Evaluation Poll Please complete the brief evaluation before signing off.

Training Events and Resources Flu Dinner and Program for Health care Providers September 25th at 5pm Free Event REGISTRATION: https://tinyurl.com/September-Flu-Dinner-Program

IPHCA Announcements & Events Member Forum in September 17th PCMH Regional Training, Springfield, IL Intro to PCMH 2017 (November 12-13th) Advanced PCMH 2017 (November 13-14th) https://www.iphca.org/TrainingEvents/UpcomingIPHCATrainings/TrainingRegistration.aspx Visit indianapca.org “Events” for more IPHCA events