Training and Development Gonzaga Rugambwa Heli Kohvakka

Agenda Training objectives Orientation Levels of Management Continuous training Internships Management trainee programs

Training Objectives Training for all managers To build and maintain a strong corporate culture Develop loyalty towards the company Increase productivity and profitability Career advancement and development

Orientation Goal: To familiarize employees with the corporate culture, policies and structure Orientation is for all employees Program same for all Held in Finland

Levels of Management CEO Vice Presidents Corporate key function Managers Center Managers

CEO Objectives Methods Understand corporate culture Ensure common policies and procedures Create relationships Methods Seminars Conferences Staff Meetings

Vice Presidents Objectives Methods Understanding target country culture Improve communications skills Develop leadership skills Methods Cross-cultural training Communications, language trainings Leadership skills Time management

Key Function Managers Objectives Methods Understand corporate culture Internalize policies and procedures Develop communications skills Methods Executive development Lateral transfer Case study Seminars and Conferences Role play Performance appraisal

Center Managers Objectives Methods Quality service training Improve customer relations management Develop communication skills interpersonal skills functional skills Methods Service knowledge Management skills Customer relations Role play Project and committee assignments Performance appraisal

Continuous training Aim to continuously train all personnel including managers

Internships Objectives Methods Create a recruitment pool for future employees Familiarize trainees with corporate culture Methods On-the-job training Case studies Class room training Projects and committee assistance

Management trainee programs Objectives Develop management abilities and knowledge in practice Methods Lateral transfer Job rotation Project and committee assistance Mentoring In-class training

Evaluation Behavior Modification Benchmarking Reward and positively reinforce good behaviors, while penalizing bad ones Benchmarking Compare to best performer

Conclusion Continuous training is essential Training design for all personnel levels Ensure that KSAs developed meet organizational goals Encourage career development → internal recruitment policy