1. Welcome to the Presentation 1

2. ELITE Inc. 2

3. 3 Group Member Bachelor of Business Administration 24 th Intake 5 th Semester Section: 5 Bangladesh University of Business & Technology

4. Training and Development Program of An Organization 4

5. What is Training? Training is an act of increasing the knowledge & ‘ skills of an employee for doing a specific job. e.g. Trainee acquire new skills, technical knowledge, problem-solving ability etc. Training improves the performance of employees in the training process becomes clear from the following lines: “I Hear, I Forget, I See, I Remember, I Do, I Understand” 5

6. What is Development? Development is a future oriented training focusing on personal growth of the employees. It is systematic & organized procedure by which managerial personal learn conceptual & theoretical knowledge for general purpose. 6

7. Purpose of Training and Development: Enhancing the company’s ability to adopt and use advances in technology because of a sufficiently knowledgeable staff. Building a more efficient, effective and highly motivated team, which enhances the company’s competitive position and improves employee morale. Ensuring adequate human resources for expansion into new programs. 7

8. Benefits of Training to Organization Improved Profitability. Improved Knowledge & Skills Improves Morale of Work Force Helps People Identify with Org. Goals. Provides Better Corporate Image. Creates Authenticity & Trust. Improves Inter-Org. Relationships. Provides Org. Development. Provides Information for Future Needs in all Areas of Org. 8

9. Benefits of Training to Organization 1. Improves Decision Making Process. 2. Helps in Development for Promotion from Within. 3. Helps in Developing Leadership Skills, Motivation, Loyalty, Better Attitudes, & many other Aspects. 4. Helps to Reduce The Cost of Operation. 5. Creates an Appropriate Climate for Growth, Communication. 6. Helps Employees To Adjust With Technological Development & changes. 7. Aids in handling Conflicts, thereby Helping to Prevent Stress& Tension. 9

10. Training Process 1. Determining Training Needs. 2. Establishing Training Policies. 3. Setting Goals Objectives of Training. 4. Preparing raining Budget. 5. Deciding About the Training Venue. 6. Deciding About the Methods & Techniques to be Deployed in Training. 7. Determining Methods of Evaluating 4 Training. 10

11. 1. Determining Training Needs. 2. Establishing Training Policies. 3. Setting Goals Objectives of Training. 4. Preparing Training Budget. 5. Deciding About the Training Venue. 6. Deciding About the Methods & Techniques to be Deployed in Training. 7. Determining Methods of Evaluating for Training. 11

12. Methods of Training 12 Off the job training On the job training

13. 1. Apprenticeship Training 2. Coaching 3. Job instruction training (JIT) 4. Understudy training 5. Job Rotation 13

14. Off the job training 1. Case Study 2. Vestibule or simulated training 3. Role Playing 4. Programmed learning 5. Basket Method 6. Audio Visual Training 7. Computer based training 14

15. Training and Development Program of 15

16. Hongkong and Shanghai Banking Corporation is a British multinational banking and finance services company headquartered in London, United Kingdom. It is established in 1991. within 21 years its become 2 nd largest multinational bank in the world. In Bangladesh HSBC opened its first branch at 1996. Today, the HSBC bank offers a comprehensive range of financial services in Bangladesh including commercial banking, consumer banking, payments and cash, management, trade services, treasury, and custody and clearing. 16

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18. Key business areas: Retail Banking and Wealth Management Commercial Banking Corporate and Institutional Banking Global Markets Shariah Compliant Banking 18

19. Training Programs HSBC believe their primary competitive advantage comes from their employees. It is their ability to provide a superior customer experience to the customers, that sets apart from other financial services companies. In the ever changing financial services industry, all of them must continuously upgrade there skills and knowledge in order to maintain this competitive advantage. HSBC’s goal is to attract, retain and motivate the very best, and to do that we support training, development, and business education through the following: 19

20. Internal Training Programs Seminars, workshops and locally tailor made training on a variety of topics are offered directly by HSBC Training and Development Department at our training center located at Motijheel. 20

21. Seminars 21

22. Workshop 22

23. External Courses Job related courses, seminars, workshops and conferences developed and presented at HSBC Offices in Asia and also at Group Training and Management Development Centre at Bricketwood, UK. 23

24. HSBC Training and Management Development Centre at Bricketwood, UK 24

25. Distance Learning Web-based and multimedia self-study programs available through our Intranet and multimedia Learning Centers located in our HSBC offices. 25

26. Distance Learning 26

27. Resident Management Trainee Programme (RMT Program) The Resident Management Trainee program (RMT) aims to select a group of high potential executive trainees and provide them training and development opportunities. The RMT program gives potential executives effective and systematic training to acquire an excellent understanding of the commercial operations and business functions. 27

28. Resident Management Trainee Programme (RMT Program) The RMT program ensures that successful applicants, with the right training, will have the ability and potential to reach the highest level of management within HSBC Bangladesh, and possibly beyond. 28

29. 29 Thank You