]project-open[ Fact Sheet Founded in 2003 Worlds largest open-source Web application according to Ranking # on SourceForge ~3.000 customers in 25 countries including: Basler Kantonalbank Cambridge Technology Partners VAW-arvato (Bertelsmann) ~40 partners in 15 countries Based on OpenACS.org community:OpenACS.org Since 1999 – Mature platform ~ LoC in ~200 modules ~ members ~1.000 active developers About ]project-open[ ITSM ]po[ ITSM is an open-source solution to manage all major operational processes of IT departments and IT service providers. ]po[ integrates a number of 3rd party open- source applications including OpenProj, GanttProject, Nagios, OCS Inventory etc., forming the industrys first integrated open- source ITSM stack. Integrated Open-Source IT-Services Management ]project-open[ Ronda de Sant Antoní, 51, 1 o 2 a E Barcelona Spain tel: cell: fax: web: ]project-open[ Benefits In-depth visibility of all major ITSM processes Unifies project management with service management Seamless integration with financial management Replaces 10+ applications (Timesheet, Bugs, PM, Portfolio, Travel Mgmt., Intranet, Wiki, Blog, Controlling, Billing, SLA monitoring, ConfDB, License DB) ]po[ is for ITSM what ERP was for business manage- ment some 30 years ago. Frank Bergmann, Founder ]po[ ]project-open[ Implementation Low implementation costs (open-source), may allow more budget for training and change management Rapid implementation methodology based on experience from many rollouts Low overhead for Based on ITIL best practices. Full range of professional services available Project Management Collaboration & KM Human Ressource Management Customer Management Release Management Portfolio Management Problem Management Project Tracking Reporting Change Management Software Development License Management Provider Management SLA Management Tickets/ Service Desk Incident Management Configuration Management Project Controlling Data- Warehouse Milestones Financial Management ]project-open[ Integration Links Authenticate or import users from LDAP Import server configuration and events from Nagios Import inventory from OCS Inventory Import provider costs from SAP FI

Questions ]project-open[ can Answer What projects are active at the moment? Which projects will end up over budget? How is the customer satisfaction with helpdesk? What is our average incident reaction time? What is our total average cost per incident? How much does it cost us to run Exchange? Did outsourcing help us to save money? What applications are running on that server? What is the maintenance cost of Windows vs. Linux? Project Portfolio View Shows the list of currently active projects. Similar pages show the lists of bugs, helpdesk tickets, configuration items, users etc. All of these pages allow the user to filter objects according to type, status, customer and a number of object specific fields. Helpdesk with Configurable Ticket Workflow The ]po[ helpdesk module allows to define a dynamic ticket workflow per ticket type. The workflow determines the processing steps per ticket and can define a separate queue per step (for example: The customer should sign-off his own tickets). Reporting, Indicators, Dashboard & DW User defined indicators allow you to keep track of important processes. Data-Warehouse pivot reports allow for drill-down A dashboard delivers quick overview