2 Oracle User Productivity Kit Professional Ensuring Success with Oracle Apps Beth Renstrom Global Product Manager, UPK
3 Program Agenda What is UPK Why UPK UPK Demo Customer Examples of SuccessResourcesQ&A
4 The following is intended to outline our general product direction The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
5 What is Oracle User Productivity Kit Professional? Oracle University10/04/2017What is Oracle User Productivity Kit Professional?Single-source platform to develop, maintain, and publish documentation, simulations and In- Application performance support content to enable seamless usage of all enterprise applications4,500 customers 25,000 developers 16 million end users 22 languages
6 90% 70% 60% 60% $0 Case Study: UPK in Siebel Upgrade HELP DESK SERVICE REQUESTS70%Test Script Effort60%Documentation Effort60%User Adoption of Siebel$0Enablement\Training Travel Costs
7 Oracle User Productivity Kit (UPK) CreateQuickly record simulations of nearly any application process (Oracle, SAP, Windows apps)Augment recordings with conceptual information, questions and assessmentsManageCollaborative development with Multi User check-in/check-outPermissions, Versioning, Status, Search, ReportingDeployPublish a single recording effort to multiple formats (HTML, PDF, PPT, DOC, XLS)Deliver test scripts, training, and context sensitive help in end user applicationsReuseEach asset is stored as the single source of truthLeverage assets to create many deliverables for many purposesTranslateGuided recapture streamlines the translation effortSupport for over 20 languages
8 Single Source Content Development Record OnceProduce Multiple OutputsUse Throughout the entire software lifecycle8
10 Oracle UPK in Software Lifecycle: Value Beyond Training Use UPK to capture ‘as is’ best practices early in the cycleManage and update content as business processes changeDeploy critical project team assets and information by roleWorkforce Effectiveness/Knowledge CapitalizationTrack and measure effectiveness of informationDocument system processes and procedures for use in CRPsDeploy In-Application Support to provide just in time, role-based informationIT Documents system changes to build customization libraryPublish manuals and instructor guidesCreate test scripts to validate in User TestingUse UPK for employee self-serviceRecord and document transactional and conceptual informationPublish knowledge transfer materials for multiple learning methods
11 Let's take a look ….Show quick recording, edit – edit screenshot, add link, add ppt to concept frame.Publish – show all publish options, talk through this when publishing…Show UPK ProfessionalUse VM – or get online?
12 Customer Examples – UPK Adding Value Lowered training costs by 70% across their PSFT and 3rd party apps deploymentsReduced system test creation time by over 50%, saving over 2 FTE years worth of time.Standardized non-Oracle enterprise application enablement for 60+ apps with UPKReduced creation of project materials timeline by 80%, and standardized EBS globally on over 200 UPK topics730 + Developer Clients. UPK documentation. PM\Dev Transfer of Information. Sales Consulting. DSS. Oracle Support.
13 Key Take-Aways Project Tool Success throughout the Software Lifecycle ImplementationUpgradesSingle Source Content CreationCreateManageDeployReuseTranslate
14 Resources – External Oracle.com Getting Started Content kit/overview/index.htmlGetting Started ContentOnline Documentation Library/index.htmlMy Oracle Supporthttps://support.oracle.com/
15 Social Media & Networking Linked In:Oracle UPK CommunityOracle UPK and Oracle Tutor ProfessionalsMany othersUPK Blog:Facebook: Tutor/Twitter:OAUG – Special Interest GroupQuest – Special Interest Group