Help Me FedEx – Installing and Using Customer Technology Support Office February 2013

Help Me FedEx – Installing and Using Help Me FedEx is a small .exe file that you download to your desktop and double click to run each time you want to use it. You don’t install Help Me FedEx, but run it each time you need it. When you double click on the icon you select ‘Run’ from the Open File dialog window. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using When run the screen will require you to login. All users are setup using their FedEx email address and a non-LDAP password. When you’ve logged in the application minimises to the system tray, and can be identified by the small bell icon CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using When you double click on the bell the main interface is opened. This screen allows you to see the progress of a session and also allows you to set up new connections. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using To begin a new sessions go to the top of the window and select codes > code management. This will open the code management window... CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using This screen allows you to create a session for you to be able to connect to the customer. First of all you need to enter the meter # for the customer in the name field. Then click the create code button, this will generate a unique session for you to connect to the customer. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using Above we have started a session for the meter number 1234567, you can see in the next column the system has assigned a unique code number. The system keeps the codes valid for 10 minutes, which means if the customer fails to connect within 10 minutes you will need to create another code to use. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using There is one field on the screen that should never be used, and that’s the Quick URL link in the top right. Using this link will mean the customer does not agree to the terms and conditions and will mean we are not legally covered in the event of issues. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using You then need to direct the customer to fedex.com, or more specifically one of the following URL’s: http://helpme.fedex.com / http://www.fedex.com/helpme CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using Users are faced with the screen above and the first thing they need to do is select the location from the drop down. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using Users should choose the EMEA – English option – we have found this result in the most successful connections. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using Users are then shown the screen to the right, where they need to enter their meter number in the first box and then the code we have in the code management window. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using So the meter and code from the left hand screen above is entered into the web page and the user clicks on the ‘Click Here!’ button. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013

Help Me FedEx – Installing and Using First time users If its the first time this customer has connected with us the system will download a small file to their PC, there is no security risk and we will not be able to connect to the customer again without them calling us first. Be conscience of privacy! It’s important the customer is informed that we will have access to their PC so they should close down any sensitive information and that we should inform them about the ability to control the session from their end too. CT SPOA Level Two Training Material – Help Me FedEx Tool– version 1.0 February 2013