1. Title: Mobile Communication Keycode Retrieval System (KRS) User Guide Issue: 0.2 Date: July 2011
Hi and welcome to the Order Centre – Ordering training.
Often we refer to Order Centre as OC, so we will say ‘OC – Ordering”, to refer to the component of Order Centre covered in this training.

2. Contents Overview of Keycode License Generation Process
Contacting KRS Support
Registering for KRS access
Accessing the Mobil Communication 3100 Series KRS instance
Retrieving a Keycode License

3. Overview Keycode License Generation Process
Partner
Avaya
KRS
Place
Keycode
License
Order
Avaya
Order Mgm’t
System sends a
Non-stock PO
To KRS for the
Software Licenses
Ordered.
Customer access’s
KRS and generates
License and retrieves.
Partner places Keycode License order with Avaya
Avaya OM enters order into SAP OM system.
SAP sends non stock PO of licenses to KRS.
Customer logs into KRS and initially register’s their system.
Customer selects to generate keycode.
Customer selects licenses/features from Purchase order and generates keycode.
KRS generates license, saves results to db and displays license to customer
Customer downloads license’s and applies to product.

4. eBusiness Tools Landing Page
(Americas, Asia)
(Europe, Middle East, Africa)
Acess KRS
Access KRS
The eBusiness Tools Landing page provides access to ALL the eBusiness tools, as well as links to a variety of information.
The theatre specific URLs for the eBusiness tools landing page are listed at the top of this slide.
Access the tools – by selecting the tools from the categories across the top of the page. OC is found under the “Orders” category.
The eBusiness Tools Portal pages – are informational web pages about all the eBusiness Tools. There are several links to the eBusiness Tool portal pages from the eBusiness Tools landing page that is shown in this slide. For example, across the middle of the page:
Tools Overview – provides an overview of each tool and who uses them. From this page, you can access detailed pages for each tool from the left menu.
Training – provides the quarterly leader led training schedule, training curriculum and links to all the available webinars and self paced learning materials.
Support – provides the Global support phone numbers as well as a link to the eBusiness Tools support portal page where you will find a downloadable support document that gives you all the information that you need about support
Registering for the eBusiness Tools (at the bottom of the page) – provides step by step instructions about how to register for all of the eBusiness tools, including selecting which eBusiness Tools you require, accessing the tools and PC Requirements.
What’s New (also at the bottom of the page) – highlights new items related to the eBusiness tools.
The Notification Service (also at the bottom of the page) – is a subscription-based service that delivers notices about the e-Business tools including application content updates, release dates and special events. Users not signed up for the Notification service will receive no communications about any of the eBusiness tools.
Useful Information –found in the left menu on the eBusiness Tools Landing page, includes a folder for each eBusiness tool that provides helpful information such as release notes.
To start working with OC – Ordering– select <Ordering (Order Center)> from the drop down menu within the ‘Orders” category at the top of the eBusiness Tools Landing page, and the “Order Centre Home” page screen will be displayed.
Click here for Tools Training information
Click here for Global Support Phone Numbers and support information
Click here for process about “How to Register for the eBusiness Tools” – including KRS

5. Accessing the KRS instance of Mobile Communication 3100 Series
Go to eBusiness Tools Landing Page (see previous slide)
Enter your SSO user ID and password as requested
Select ‘Licenses” then select ”KRS”
Select product family
“Mobile Communication Series” from the list box.
TIP : After a product family has been selected, to change product families, click <Keycode Retrieval> to return to this page

6. Retrieving a Keycode License
Once you access KRS the default page is Retrieve Keycode.
To retrieve your Keycode License Enter either the Customer PO# or the Order # into one of the query fields and click on Search.

7. Retrieving a Keycode License cont.
KRS will then take you to the Retrieve and download page, and display your keycode licenses for you.
In the Product List dropdown
Box you can select which keycode license you wish to view and download. You must select and download each license.

8. Retrieving a Keycode License cont.
As you scroll to the bottom of the page you will find the download Keycode button. Clicking on it will take you through the steps of saving the license to your desktop.

9. Retrieving a Keycode License cont.
After clicking on Download Keycode, your File download dialog box will appear, click on Save and then your Save As dialog box will appear, click on save again. At this point you can change the file name if you desire.

10. Retrieving Keycode History
To see and retrieve selected keycode licenses that have been produced over time for your system. Select Retrieve Custom from the sidebar.
Search for your systems history by identifying either the Customer PO#, the Sales Order #, or the assigned System/Product ID and click on Search.

11. Retrieving Keycode History
Once KRS finds your system select continue. Note the KRS supports wildcard searches.
You will be presented with each keycode license produced displayed by date, customer PO#, Order #, and Product name. By clicking in the check box you can choose which keycodes you wish to retrieve. When finished click on Retrieve Keycode(s).

12. Retrieving Keycode History
To retrieve the keycode selected, follow the previous download and save keycode steps.

13. Documentation, Forms & User Guides3. 1. 2.
Select <Documentation, Forms & USER GUIDES>
Double click the desired folder, select the desired form and right mouse click to save it to your computer
Click on <KRS Documentation> for access to the <Release Notes> and <Training> folders
The KRS documentation repository contains many forms, communications and User Guides for KRS for each specific product family in KRS.
To view all the folders, select the <Documentation, Forms and USER GUIDES> link in the left menu of KRS
This opens a folder structure containing all the forms available for downloading.
Open the desired folder by double clicking, select the document that you would like and save it to your computer by right clicking your mouse.
Click on <KRS Documentation>, as shown by #3 on the slide, for access to the <Release Notes> and <Training> folders

14. Thank You This concludes the OC Ordering training.
Thank you for listening.