The first 2 minutes are key Psoriasis Academy: How to get the most out of your consultation Introduce yourself and initiate the session The consultation Clarify reasons for visit and any worries Effective communication has a profound affect on adherence Gather information Build a relationship Check and summarise what you have heard Explain the process and ask for consent before examining a patient The first 2 minutes are key Explore and plan Share information wanted by the patient Develop goals and make decisions together Close the session How have you been since we last met? What have you come to discuss today? How is your skin, any change since we last met? How do you feel about your skin and your treatment, any concerns? Person-centred discussion points Which aspects of your psoriasis bother you most? Do you find it affects your day to day life? Any problems sleeping or doing everyday tasks? What about hobbies, socialising or going out? The first 2 minutes are key Open with some of these questions and listen to the patient’s response Tell me about your treatment, how is it going? What difference do you think the treatment makes? Are you following the plan we discussed? If not, what makes it hard for you, do you find it inconvenient? What can I do to help you stick to your treatment plan? What would you like to see from your treatment? Tell me what you know about your condition Is there anything you would like to know more about? How we communicate is as important as what we say Maintain eye contact and a facial expression appropriate to the topic Lean forward and nod appropriately, encouraging the patient to tell their story, do not interrupt Non-verbal Acknowledge the patient’s views and feelings Accept their opinions without judgement Be supportive, genuine and sensitive to the patient Verbal Moderate your speech; speed, volume and intonation Allow the patient to express their feelings, thoughts or concerns without interruption Actively listen with an intent to understand by clarifying and summarising points Approach Understanding your patient It is important to attend to the patient while picking up on cues such as facial expression and how they word answers to your questions. You should adapt your actions accordingly. Non-verbal Verbal Facial expressions, emotions, eye contact, body language What they say, prompted or unprompted, fears, ideas, expectations Remember to actively listen to your patient © July 2018 LEO Pharma A/S. All rights reserved. All LEO trademarks mentioned belong to LEO Pharma A/S.