1. Developing Effective Communication in Health and Social Care
Unit 1
Developing Effective Communication in Health and Social Care

2. Music is a great way of communicating and people all over the world listen to the music of other nations.
Music is the unique language which is understood by everyone all over the planet.

3. Pictures and objects of reference.
How can these be used within Health and Social Care?
What could they mean to a service user?
Task
Work in groups to produce an information sheet on all the forms of communication we have covered today, including how they would/could be used in a H&SC setting.
Written
Text messaging
Verbal
Symbols
Music
Objects of reference

4. It’s estimated that up to 7,000 different languages are spoken around the world. 90% of these languages are used by less than 100,000 people. Over a million people converse in languages and 46 languages have just a single speaker!
2,200 of the world’s languages can be found in Asia, while Europe has a mere 260.

5. Key terms for speech Jargon
Words used by a particular profession or group that is hard for others to understand.
Can you think of any examples of professional jargon?
Agonal –
Term to signify a major, negative change in a patient’s condition
BP –
Medical shorthand for blood pressure
FX –
Medical jargon meaning bone fracture
JT –
A joint
NBM –
A patient should not take anything by mouth
IM –
Intramuscular

6. Can you give an example of slang?
Dialect
Words and their pronunciation, which is specific to a geographical community. For example
Slang
Informal words and phrases that are not usually found in dictionaries but are used within social groups and communities.
Can you give an example of slang?

7. Non Verbal Communication
Write a definition of NVC.
Now write what each of these are and why they are important:
Posture
Gestures
Facial expressions

8. Personal Space
How far away in feet do you think it is acceptable for the following:
Personal
Social
Public
What may happen if you enter a clients/service users personal space without realising?

10. Reflective/Active Listening
How do we know someone is REALLY listening to us?!!
When the listener mirrors back the thoughts and/or feelings the speaker is experiencing.
“Are you saying …”
“You seem …”
Ask questions, not with yes, no or one word answers.
Use appropriate eye contact.
If you do not understand ask for clarification.
Don’t cross arms or legs or lean back.
Lean slightly forward.
Facial expressions and tone of voice.
Be honest and sincere.

11. What do you know now, that you did not know at the start of the lesson?