Meeting on "Total Conversation" and on "E-Accessible Emergency“ Reaction to Emergency Alerts using voice and Clustering Technologies REACT IST-2005-033607 Data e luogo Meeting on "Total Conversation" and on "E-Accessible Emergency“ 30 January 2008 – http://www.react-ist.net Brussels 30 Jan 08

The REACT project facts Project Acronym: REACT Project Reference: IST-2005-033607 Contract Type: Specific Targeted Research Project (STREP) Start Date: 01/09/2006 Duration: 30 months End Date: 28/02/2009 Project Cost: 3,920,051 € Project Funding: 1,980,000 € Project website: http://www.react-ist.net Consorzio, etc – http://www.react-ist.net Brussels 30 Jan 08

What is REACT for? REACT aims at reducing risks to citizens and the environment by enhancing the interactivity of citizens with Emergency Services and by providing added value to integrated information coming from disparate sources REACT will support existing emergency systems by providing an interoperable multimedia Enhanced Emergency Call Service, that would operate on an everyday basis and deal with the small to mid size incidents, that unless properly handled and coordinated, could escalate in scale – http://www.react-ist.net Brussels 30 Jan 08

What does it want to achieve? REACT will normalize warnings from various sources, allowing their aggregation and analysis so that additional knowledge can be extracted and presented to the PSAP operator as an aid to situational awareness, pattern detection and dispatching of resources. – http://www.react-ist.net Brussels 30 Jan 08

The REACT project Consorzio, etc – http://www.react-ist.net Northgate Oxford Computer Consultants Sussex Police Authority Voice-Insight HITEC Fire Brigades of Aachen SINEURA Consorzio, etc REFORM National Corp of Firemen of Italy IES Solutions – http://www.react-ist.net Brussels 30 Jan 08

Message from the Italian FB The website of the National fire services Department has a specific page with tips and information on fire safety of people with disabilities. The Department has addressed the problem of fire management and fire risk evaluation. It has been developed a guideline and a checklist to help employers to assess and improve fire safety of workplaces. Now its important to address the other side of the problem, how to call the rescue services in emergency. Emergency rooms of fire fighters are working with IT technologies, so they are ready to be integrated with specific systems featured for assisting people with disabilities in contacting and asking for help. – http://www.react-ist.net Brussels 30 Jan 08

Key contributions The key contributions of REACT to the current emergency control services will be: Integration of the emergency caller location featured by the E112 and eCall Call clustering and prioritisation through semantic, time, location – leading to clearer decision making and support during cross-border incidents (4D GIS). Automatic identification of keywords from the PSAP operator speaking supporting the filling of a job description form for starting the emergency call workflow Interoperability across call centres and emergency services as REACT presents an XML GIS-based data store accessible using secure Web Services – http://www.react-ist.net Brussels 30 Jan 08

Additional services Content management Voice recognition Analysis of calls -> scenarios Wider view on an event -> investigation Voice recognition Capturing keywords (e.g. “gun”, “fire”) Automatic translation of data While exposing data to the REACT layer Homogenisation of coding – http://www.react-ist.net Brussels 30 Jan 08

Key elements on Architecture Loose coupling between components Uses standard TCP/IP based protocols and links XML Web Services Common Alerting Protocol as Incident Message format TSO as Incident Dictionary Brussels 30 Jan 08

CAP Brussels 30 Jan 08

What is relevant for today’s meeting and future initiatives Accommodation of disparate sources From voice sinthetizers From human facilitators Common protocol Interoperability Scalability Sharing of information Through organisations and regions Common structure Integration of eCall and multimedia Digital data integrated with standard calls Best use of caller ID and location Presentation on maps Data mining – http://www.react-ist.net Brussels 30 Jan 08

Contact person Uberto Delprato – u.delprato@i4es.it Reaction to Emergency Alerts using voice and Clustering Technologies REACT IST-2005-033607 Data e luogo Contact person Uberto Delprato – u.delprato@i4es.it – http://www.react-ist.net Brussels 30 Jan 08