WELCOME SPOTLIGHT SESSION 1

East Ayrshire Health and Social Care Partnership Integration of Primary Care and Out of Hours Community Response Services National Test Site for Urgent Care Resource Hub

Vision for Test Develop Urgent Care Resource Hub networked to Urgent Care Centres Improve access, response times, communication, care and support for people who use the services Right person, right place, right time Create a multi-disciplinary team, including third sector contribution Greater shared pathways Increased use of Telecare/Telehealth Maximise skills and expertise of all out of hours workers Improve information sharing

Interaction – Who needs to be there?

East Ayrshire Health and Social Care Partnership – Current skill sets Social work District nursing General practitioners Operational staff Advance nurse practitioners Community alarms Crisis mental health nurses

First Steps Established a Programme Group with membership from the out of hours services Established a Programme Board with representation across all stakeholders Programme Initiation Document completed Programme Action Plan completed Engagement Sessions Educational Sessions Data collection across services

Interaction - Challenges

Challenges Managing different cultures and different values Bringing together a range of professions Managing the change process Challenges to create new pathways that are more integrated Challenge in having a shared vision and letting go of old ways of working IT systems Operating hours of each service is different

Collaborative Leadership Strategies Collaborative Leadership Developmental session to enable open and honest conversations facilitated by Organisational Development Developing a clear action plan Information sharing Questionnaire across all services Support from health improvement team Testing methods of communication

What we have achieved to date Co-locate services – 90% of services Directory of services - 60% complete Tested call handling service for district nurses – 100% Electronic referrals for district nursing – 100% Continue shadowing programme – 100% Team huddle – 100% Renamed the services – Ayrshire Urgent Care Service Team development sessions – 100%

Our Vision ‘One Team One Kettle’

Any Questions?