1. Working with the voluntary sector to improve care

2. Stephen Elgar

3. Damion Nickerson Engagement Manager

4. Who we are
Neutrally positioned between central government and local government.
Actively working with local places to identify their information sharing issues.
Our vision is to improve service delivery and outcomes for people as a direct result of improved information sharing between partner agencies.
Local National Organisation
Partners: DWP, HO, DCLG, DoH, DfE, BIS (Business Innovation Skills)
An Independent Organisation, sitting between Central Government and Local Government
Work with local places to tease out their information sharing issues
Our end goal is to improve service delivery and provide better outcomes for people.

5. Information governance
What we do
Information governance
Technology
Culture
We work across a wide range of policy areas:
Mental health and policing
Multi agency safeguarding
Health and social care integration
Troubled families
Welfare reform
Better regulation for a stronger economy
Focus: Culture – best database, processes and legal aspects signed-off but doesn't mean IS will happen
Culture means:
Leadership,
Communication,
Partnership Working,
Learning,
Decision Making and Organisational Governance
Approach to Change,
Operational Set Up,
Sustainability – Impact and Benefits

6. Cultural themes Cross-cutting – across policy and place
Leadership, vision, collaboration
Professional development
Partnership and organisational culture
Risk management
Citizen engagement

7. Putting information sharing at the heart of collaborative working
It is important for the Police and the National Health Service (NHS) to find new ways to work together and share information. The IGA with the Centre of Excellence for Information Sharing have produced a document that provides case studies from across England and shows how different approaches to innovation have been developed and illustrate what is possible. They all concern sharing information about citizens as service users and patients.
All of the case studies covered are the results of local and national initiatives that saw information sharing as a ‘root cause’ of the problems within local practice.

8. Seaview
Annie Whelan

10. What is Seaview?
Open access wellbeing centre catering for people on the edges of Society
Serve the needs of 1400 people per year
Mental Health problems, Addictions, homelessness, long term conditions, learning disabilities
75 % men 25% women
Majority of clients aged between with no upper age limits
Numbers of rough sleepers in the town growing exponentially

11. Two departments Rough Sleeper outreach Verification of rough sleepers
Wellbeing centre
Meals
Primary Care
Healthy Activities
Gym
Laundry
Showers
Clean clothes
Rough Sleeper outreach
Verification of rough sleepers
Street Activities
Housing Support
Crisis Housing
Navigator
Health and Housing Hub

12. Partners using our space as a hub
St John Ambulance
Sussex police ( liaison officer for rough sleepers)
Hastings Borough council
Adult social Care
Advocacy Services
Other Voluntary Sector Housing support providers
Sussex partnership Foundation TrusT (mental Health)
Credit union
Benefit support providers

13. Information sharing
Signed Caldicott agreements from all partners using space
Information sharing agreements in place where appropriate
Approach to gaining consent from individuals is layered
On early morning outreach we would not attempt to gain informed consent but we will do welfare checks and invite people into Seaview
When in Seaview we would gain further consent undertake needs assessments and Support plans and begin to move things forward.

14. Any Questions

15. Café Event Questions
Use this time to Have conversations and capture with a table facilitator the following;

16. What is your understanding of the voluntary and community sector?
Multi-disciplinary teams with the inclusion of voluntary sector members – How to work with voluntary and community sector staff (usually paid professionals working in a non-statutory organisation) to share information successfully for better outcomes for people.
Multi-agency partnerships with the inclusion of Voluntary sector members – how to develop partnership projects?
Voluntary sector as alliance team members in the delivery of NHS services alongside (e.g. Mental Health)– what governance and changes in approach to information sharing need to be in place?