Venue Security – Are You Prepared? 10:50 – 11:10 am

Senior Consultant, FutureTix Venue Security Are You Prepared? 10:50 – 11:10 am William D. Squires Industry Expert & Senior Consultant, FutureTix

Venue Policies and Procedures Venue management should review ALL venue and department policies and procedures on an annual basis to ensure that they are: Current Applicable Actionable

Evacuation, Partial Evacuation, Relocation and Shelter-in-Place Procedures Ensure that all staff are very familiar with all procedures: ALL STAFF Full-time Part-time Event Third-party ALL PROCEDURES Evacuation Partial Evacuation Relocation Shelter-in-Place ALL SCENARIOS Non-event Event days

“See Something Say Something” This applies to not only security issues, but safety issues i.e. hazardous conditions as well Any unusual situation should be reported Staff should know what to do and who to report issues to i.e. supervisor, Command Center etc. Safety and security is everyone's business and responsibility.

Training, Training and more Training Full-time, part-time, event staff and third party contractors who work non-event and event days should receive training in the following areas: Venue familiarization Venue policies and procedures Guest services Emergency procedures Alcohol management There should be reoccurring training at least annually and prior to gate opening on an event day.

Data, Analytics & Advanced Marketing Techniques UP NEXT Data, Analytics & Advanced Marketing Techniques 11:10 – 11:40 am *Please stay seated while the next group comes to the front. William D. Squires Give a big round of applause