Hardware and Storage Monitoring Increase Uptime and Reduce IT Costs with Hardware and Storage Monitoring by BMC Software

Agenda Hardware Monitoring Storage Monitoring Getting Started Architecture Easy Integration Monitored Components Detecting and Solving a Hardware Failure Vendor-Agnostic Solution Virtualization Hardware Inventory Power Consumption Storage Monitoring Features Overview Use cases Detecting a hardware failure Identifying the bottleneck in the SAN Search for a WWN Monitoring the available storage capacity

Vendor-Agnostic Hardware Failure Detection Solution Hardware Monitoring Vendor-Agnostic Hardware Failure Detection Solution

Hardware Monitoring solution Monitor and Operate Monitoring solution Runs “within” BPPM Complements BMC BSM BMC exclusive Technology BMC ProactiveNet Performance Management BMC PATROL Increase Uptime Reduce IT Costs Capacity Optimization Availability & Performance Management Application Performance Event & Impact Discovery & Dependency Service Model CMDB / CMS Orchestration

Architecture (distributed collection)

Architecture (centralized collection)

Reduce IT Costs: Easy Integration Traditional (costly) Architecture BMC Architecture Event Mgmt Impact Mgmt Event Mgmt Impact Mgmt Report Monitor Report Cisco SAN Cisco SAN BPPM Sentry Software BMC+Sentry: One single product to cover all servers and SAN devices Same interface for all systems and devices BMC+Sentry: Reduced complexity Easier to integrate heterogeneous environments Adding a new platform type takes much less time Integrating into the BSM picture requires much less work Reduced risk of integration errors Other vendors offer “point solutions” specific to each type of hardware HP Insight Manager for HP ProLiant Sun Management Center (SunMC) for Sun Solaris IBM Director for IBM xSeries EMC Control Center for EMC disk arrays Web interfaces for Brocade, Quantum Proprietary interfaces for IBM TotalStorage, Cisco, etc. Each point solution needs to be integrated in the whole framework Monitoring Reporting Event Management Incident Management The other big differentiator of the BMC/Sentry solution is its easy integration. Integrating one product is always easier than integrating several products. It’s even easier if this product natively integrates in the BSM products. So besides deploying BPM for Hardware and adding the servers to the list of devices to monitor, there isn’t much to do. Whereas, the competition forces customers to use to use their own product for each platform type. This means that customers have to integrate their HP Insight Managers agents, EMC Control Center or SUN management software separately with incident management systems, topology discovery or event management software. Of course, switching from one manufacturer to another means having to do the integration all over again! EMC SAN EMC SAN HP Win HP Linux HP Blade IBM VMware Cisco UCS HP Win HP Linux HP Blade IBM VMware Cisco UCS

Monitoring the Hardware of a Server Critical devices Processors Memory modules Network cards Link monitoring Traffic Environment Temperature Cooling Power supplies Energy Usage Disks Controllers Physical disks RAIDs

Monitoring the Hardware of a Server

Monitoring the Hardware of Servers

Increase Uptime Reduce costly downtimes: Detect hardware failures Upon hardware failure, a standard alert is generated Natively integrates with BEM or 3rd-parties The alert contains a full text description of the problem Short description, status reported by the device Value of the various parameters and thresholds Possible consequences and recommended action Help to identify and replace the faulty device Increase uptime: Prevent hardware failures Temperature/cooling/voltage proactive warnings Replace faulty parts to maintain redundancy Proactive alerts on CPUs, memory and hard drives

Detecting a Hardware Failure

Detecting a Hardware Failure

Solving a Hardware Failure

Reduce IT Costs: Vendor Agnostic Solution Cisco UCS B-Series UCS C-Series Dell PowerEdge (Win, Linux) Blades HP ProLiant (Win, Linux) Integrity (Win, Linux, HP-UX) HP 9000 (HP-UX) NetServer (Win) SuperDome (HP-UX) BladeSystem AlphaServer (Tru64) OpenVMS IBM pSeries (AIX) eServer p5 (AIX) Netfinity (Win, Linux) xSeries (Win, Linux) BladeCenter Oracle (Sun) SPARC (sun4u) SPARC T1/T2 (sun4v) X64 (Solaris, Linux) Sun Fire F12K, F15K, etc. Sun Fire M4000, M9000, etc. Fujitsu-Siemens PRIMERGY (Win, Linux) PRIMEPOWER (Solaris) Blade BX

Reduce IT Costs: Avoid Vendor Lock-in 1 single vendor + Many Vendors… Event Mgmt Impact Mgmt Event Mgmt Impact Mgmt Report Report Cisco SAN BPPM HP Insight Management BMC+Sentry: Vendor agnostic solution Not tied to a hardware manufacturer Doesn’t push for a specific hardware platform Allow comparison between hardware manufacturers HP, IBM, EMC, Sun: Vendor specific solutions Works better with their own hardware Push for their own platform Lock the customer in their specific platform BMC and Sentry being independent companies we are not tied to a hardware manufacturer. So, besides the fact that our solution is cross-platform as we have seen, we do not force the customers to buy our hardware and the customer is able to make an independent choice when selecting the models and brands of servers and SAN devices to purchase. Being able to easily switch from one brand to another can save a lot of money to customers when making thebrands compete with one another for an RFP. HP SAN EMC SAN HP Win HP Linux HP UNIX DELL Win HP Win IBM Blade Sun UNIX Cisco UCS

Enable Virtualization: Full Support for VMware Full support for all flavors of VMware ESXi RedHat-based (ESX3) BusyBox-based (ESXi, ESXi4, ESX5) Connects to the hypervisor WBEM protocol (SMASH standard) No extra piece of software

Hardware Inventory Our product discovers and reports on the real hardware components Real number of CPUs (no cores, no hyper-threading) Real number of memory modules Real amount of physical disks (not only what is seen by the OS) Real number of network interfaces (not only the ones configured) CPU speed Link Speed for network interfaces Other additional information Benefits True hardware inventory (not just what is seen by the OS) Licensing based on the number of CPUs

Hardware Inventory

Reporting the Power Consumption in the Data Center Live graph In Watts Report In kWh Per hour Per day Allow to calculate the actual energy cost of any system Benefits “If you can’t measure it, you can’t manage it” Identify power-hungry devices Estimate the cost reduction provided by virtualization, upgrades, etc. Charge-back application owners

Reporting the Power Consumption in the Data Center

Warming the Data Center Cooling costs = 50% of the electricity costs in the data center P.U.E. = 2.0+ Measure the temperature Internal CPUs Ambient Compare to the alert thresholds Let you find the optimal temperature in the datacenter Higher temperature means less cooling 1 degree warmer means 5% cooling costs reduction

Warming the Data Center

Capacity Optimization and Bottleneck Detection for All Storage Systems Storage Monitoring Capacity Optimization and Bottleneck Detection for All Storage Systems

Storage Monitoring solution Service Assurance Monitoring solution Runs “within” BPPM Complements BMC BSM BMC exclusive Technology PATROL Performance Manager ProactiveNet Products Hardware Sentry KM for PATROL BMC Performance Manager Express for Hardware EMC Disk Arrays KM for PATROL BMC Performance Manager Express for EMC Disk Arrays HP EVA KM for PATROL BMC Performance Manager Express for HP EVA NetApp Filers KM for PATROL BMC Performance Manager Express for NetApp Filers Hitachi Disk Arrays KM for PATROL BMC Performance Manager Express for Hitachi Disk Arrays IBM DS KMs for PATROL

Features Overview Fiber Switches Disk Arrays Tape Libraries Power supplies, fans, temperatures FC Ports Link, Speed, Type Traffic Disk Arrays Disks, controllers, storage pools, LUNs Storage allocation Data traffic, I/Os Tape Libraries Mechanical pieces Tape drives

Type Device Health Capacity Performance Supported Devices Type Device Health Capacity Performance Disk Arrays EMC Clariion, Symmetrix, V-Max, VNX  EMC DataDomain DD690 Fujitsu Eternus HP EVA, XP HP MSA, DotHill, LeftHand Hitachi AMS, HUS, USP, VSP IBM DS3000, 4000, 6000, 8000, SVC IBM XiV NetApp SAN Switches Brocade Cisco MDS McData Tape Libraries IBM Quantum, ADIC StorageTek

Architecture – Monitoring EMC

Architecture – Vendor-Agnostic

Detecting Hardware Failures Hardware Monitoring module Same module for all disk arrays, SAN switches and tape libraries Brocade, Cisco, Dell, EMC, Hitachi, HP, IBM, NetApp, Quantum, StorageTek, etc. Same classes and parameters  Easy integration Same module for the servers! Comprehensive Temperature sensors, fans, power supplies, controllers, network cards, fiber ports, disks, HBAs, tape drives, etc. Robust Polls the status of each component (not event-driven) Versatile SNMP, WBEM, Telnet, SSH, command lines

Detecting Hardware Failures

Monitoring the Traffic on a SAN Monitoring done from the fiber switch For each port Status of the SFP Link speed and status Received and transmitted packets, error percentage Traffic (received and transmitted) Bandwidth utilization Reporting MB/sec Total amount of data in GB per day Benefits Identify big users (servers) Analyze the impact of the nightly backups, the mirroring Analyze the impact of the deployment of a new application Diagnose multi-pathing issues Identify disk arrays under hard pressure Etc.

Monitoring the Traffic on the SAN

Monitoring the Traffic on the SAN

Identifying the Bottleneck in the SAN Monitor the traffic on the SAN From the SAN switch point of view I/Os for each port, in MB/sec and GB per day Monitor the I/Os at each level of the disk array Overall traffic Each controller Each LUN Each physical disk MB/sec and GB per day Additional metrics like: Response Time, % Time Utilization, Request Rate, Cache Diagnose unbalanced workload Compare the traffic and % Time Utilization on each controller Compare the traffic on each physical disk Check the LUNs owner controllers

Identifying the Bottleneck in the SAN

Identifying the Bottleneck in the SAN Key Benefits Reduce time to diagnose performance issues Avoid costly and unnecessary upgrades Arbitrate issues with a centralized view of servers and SAN performance

Reporting on the disk allocation in a SAN Hardware inventory Disk space reports At the physical level (“primordial storage pool”) At the storage pool level (RAID sets) Overall Size of the disk array Amount of disk space brought online Unallocated space For the entire SAN Thin provisioning Support in vendor-specific modules Host-visible Capacity vs Allocated vs Reserved Critical to monitor the utilization to avoid SAN-wide crash

Reporting on the Disk Allocation in a SAN

Reclaiming Unused Disk Space Decommissioned servers often leave orphan LUNs Tool to list the LUN mapping table Tool to list unused LUNs (with zero traffic for N days) Benefit Unmapped and/or unused LUNs can be deleted Optimize Space Utilization Avoid costly and unnecessary upgrades

Sentry’s Hardware and Storage Monitoring Solution Why BMC Goal Improve uptime, optimize performance Lower IT costs Manage energy costs Where it Hurts Missed hardware failures Long time to resolve problems Hardware-related problems SAN-related problems Problems involve sysadmins, network admins and SAN admins. Hard to arbitrate Integrating the monitoring of a new platform is complex and time-consuming Energy expenses keep climbing every year Frustrating not to know the culprits and what to do about it Root Cause Lack of visibility on server and SAN hardware health Lack of visibility on SAN perf. Hardware instrumentation is vendor-specific and sometimes even lacking No per-device visibility on power consumption Solved by Sentry’s Hardware and Storage Monitoring Solution How Monitors the hardware Servers, disk arrays, SAN switches, tape libraries Disks, RAIDs, power supplies, NICs, HBAs, processors, etc. Discovery, Inventory, Monitoring, Diagnosis, Reporting, Data traffic monitoring Single solution for all Brocade, Cisco, DELL, EMC, Fujitsu, Hitachi, HP, IBM, NetApp, Sun, etc. Monitors the power consumption On each server and SAN device, in Watts and kWh Works on 100% of IT Really? IBM (outsourcing) chose BMC+Sentry over their own solutions (Tivoli and Director) to make sure they meet their customer’s SLA criteria DELL chose Sentry to integrate their own “OpenManage” solution with BPM, BEM, etc.