The Power of Intrinsic Reward ECC Member Conference 19th November 2015 The Power of Intrinsic Reward Dean Royles Director of HR and OD Leeds Teaching Hospitals NHS Trust

Three important contextual issues: The NHS Three important contextual issues: Compassion The financial challenge Staff engagement

The Financial Challenge

Employee Engagement (Intrinsic Reward) The evidence tells us that staff with high levels of engagement, who feel their health and wellbeing are important, display a number of positive behavioural traits: increased commitment a belief in their organisation a desire to work to make things better suggesting improvements working well in a team helping colleagues a likelihood to ‘go the extra mile’

Engagement & Health and Wellbeing

Staff Engagement & Patient Satisfaction

Standardised Mortality Rates

Staff Engagement and Rates of Absenteeism

Vision – The Best Place to Work A People Strategy Vision – The Best Place to Work Five Chapters: 1. Workforce Plan 2. Volunteer Plan 3. Staff Engagement Plan 4. Education and Training Plan 5. Talent and Leadership Plan

Leeds Teaching Hospitals NHS Trust

Staff Friends and Family Test and Staff Survey Results  FFT Quarter 2 14/15 Quarter 4 14/15 Quarter 1 15/16 Quarter 2 15/16   Recorded as a place to work 65% 68% 72% Recorded as a place to receive care 81% 85% 86% 87% Staff Survey   2012 2013 2014 Number of areas in worst 20% 18 6 4 Number of areas in top 20% 1 2

Social Media From conservative to permissive Myth busting with HR and IT Departments Leading through HR, e.g. @LTHT_People Chief Executive and Directors

An opportunity to reconnect with core purpose?

The NHS Belongs to the People It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most.

The NHS Constitution – Values Respect and dignity Commitment to quality of care Compassion Improving lives Working together for patients Everyone counts

The NHS Constitution – Staff Pledges To provide all staff with clear roles and responsibilities and rewarding jobs for teams and individuals. To provide all staff with personal development and access to appropriate training. To provide support and opportunities for staff to maintain their health, well-being and safety. To engage staff in decisions that affect them. Meaning, belonging, hope, growth.

Thank you @NHS_Dean