1. Compassionate Leadership
Grant Archibald
Chief Executive

2. Peter Robson and Shep
2018

3. First ‘Gold’ Award: Outstanding Team NHS Tayside STAR Awards
Ward 3 Team, Ninewells Hospital
First ‘Gold’ Award: Outstanding Team
NHS Tayside STAR Awards
2017

4. What is a ‘Compassionate Leader’ ?
“Leaders who pay attention, understand, empathise and help”
Kings Fund

6. Why Leadership?
Evidence shows that a positive leadership culture that engages and empowers staff results in:
Enhanced patient experience & outcomes
Fewer errors - teams with high engagement had 48% fewer safety incidents or errors
Lower infection rates
Lower mortality - high engagement produces 7% lower mortality rates
Absence & stress - highly engaged teams experience 37% less
Stronger financial management and efficiency
Gallup / Department of Health

7. NHS Cultures for High Quality Care
Prioritising an inspirational vision and narrative – focused on quality of care
A commitment to effective, efficient performance - Clear aligned goals and objectives at every level with helpful feedback
Good people management and employee engagement – compassionate leadership
Continuous learning and quality improvement
Enthusiastic team-working, cooperation, partnership and integration
Via a values-based, collective leadership strategy
Prof. Michael West

10. Transforming Tayside

11. Delivery Framework

12. ‘If we want to create cultures of high-quality, compassionate care, then we need to have leaders who embody the value of compassion as part of their continually-improving, high-quality leadership.’
Prof. Michael West
‘Caring To Change‘ Kings Fund 2017

13. To create better work environments, we have to start thinking about leadership in a different way.
Compassion is an outcome of leadership.
It emerges where we get the basics right and staff are able to thrive
Leadership is not about power & status.
Leadership is about awakening potential.

14. The most important leader is not the Chief Executive.
It’s the leader each of us see most often.
You are the most important leader, for you model each day the behaviours and values that others see and experience

16. Leadership is about empathy
Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.

17. Thank You