NEW PRODUCT AND SERVICE DEVELOPMENT FUNNEL RL Spring 2010

W HO ARE WE ??? Asian restaurant in Israel

O UR WORKERS … Our employees - those who serve our clients - are responsible for leading our success over the years. They care that our guests will experience entertainment that unique only to us. Therefore, we have no choice but to employ a really special people - nice, intelligent and professional atmosphere that will blend into our restaurants - with existing teams and customers. We demand of them seriously, professionalism and hard work - and receive in return for great guys that someday be lawyers, designers or alternative therapists, but in the meantime become the service and atmosphere in GIRAFFE restaurants, which is something we're very proud of him.

S O HOW DO WE ADD A NEW MEMBER TO THE FAMILY ?

S O FAR IT HAS OCCURRED LIKE THIS … Friend brings a friend customer Of one random Someone who has contact to the management

T HIS IS HOW IT SHOULD BE DONE :

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Ideation: Jobs adds in the news paper Adds in universities Adds in the internet Adds in bars

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Ideation screen: Section ages Two mornings and evenings available free on weekdays Free weekend day. Residence near the restaurant Pleasant appearance

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Expansion and surface evaluation: Personal interview with the director of human power. Discussion on procedures

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Surface evaluation screen: Experienced With vehicle / mobile After the trip after military service After psychometric test

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Detailed evaluation: Interview with the restaurant manager The values and history of the organization

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Detailed evaluation screen: Connection and knowledge of Asian food and to the Asian cuisine. A person who is courteous, polite and kind. Can work with customers and know how to sell.

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Cross functional development: the NPSD process helps you tear down those silo walls and let the rest of the organization join in on the creative process In the Development part, we will give to the exciting team of waiters to transfer the hole training part, in order to create a strong commitment to the success of the new product" - a new waiter.

:Cross functional development Step no.1 is learning the menu, the dishes and the components. In step no.2 the goal is recognition of the restaurant, and explained the work processes with emphasis on service. Step no.3 will focus on computer skills.

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Cfd gate: After all the steps, the trainer will give the new waiter feedback.

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Testing: Identification test on the dishes from the and the ingredients. Professionalize on the computer test. One shift that the new waiter act as a waiter and old waiter goes and examines his function

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate During the deployment the waiter is working only for the pick time at the shift, try taking orders alone and performs regularly at the restaurant's performance. The deployment gate is that a fake customer is sitting in one of the tables that the new waiter serves them, the fake customer takes criticism and feedback on its functioning and gives it to the manager.

ideation Ideation screen Expansion & surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Cross functional development testing deployment Launch post launch Deployment gate Testing gate Cfd gate Plr gate Launch & post launch: At the launch phase the new waiter gets fully shift alone and fully functioning. at the end of the team and the manager gives him feedback.