Presentation on theme: "MARKETING THE INDUSTRY SEGMENTS"— Presentation transcript:
1 MARKETING THE INDUSTRY SEGMENTS 4.06 Explain the food and beverage industry.
2 Food and beverage business: A business operated to prepare, serve, sell, or provide food for people to eat
3 Segments of the food and beverage industry Commercial foodserviceInstitutional foodserviceFoodservice in a consumer business
4 Commercial foodservice: Profit-driven businesses that compete for customers’ dollars by preparing, serving, selling, or providing food for immediate consumptionFine dining operationsFast food restaurantsCafeteria operationsBuffet restaurantsTheme restaurantsEthnic restaurantsFamily restaurantsCatering operations
5 Fine dining operations Service is concentrated and the ratio of servers to customers is high.Dining is enjoyed over an extended period of time.Chefs are highly qualified and their skills contribute to atmosphere.These businesses are frequented by only a small percentage of population.Customers are seated at tables, and a server takes guests’ orders.Meal selections come from a set menu, with daily specials.Food and service is of highest quality.Prices are consistent with quality—high.Atmosphere is important.Food is cooked to individual order.
6 Fast Food/Quick Service Facilities and operations are designed for faster service.Counter service and/or drive-thru window service are provided.Menu choices are minimal.Food preparation time is quick.The customer dining area is small.Atmosphere does not encourage customers to linger over meals.
7 Cafeteria operationsConsists of a long serving line with menu items on displayCustomers move their trays along the serving line and ask food servers to plate the item they select.A hot line/side and a cold line/side are often provided.Dining areas are large to serve large groups.Customers get food items, take trays with them, and seat themselves.
8 Buffet RestaurantsFood is displayed on special tables that keep the food hot or cold.Customers get up and down from their tables to get the food they want.Servers clear the dirty dishes and may provide beverage service.Buffet service is capable of handling large groups of people.
9 Theme RestaurantsCarry out a common theme throughout all parts of the operation; menu items, décor, servers’ uniforms, and sometimes music are factors in setting theme“Total experience”
10 Ethnic Restaurants Most are independently owned. Several notable successful chainsServe needs of immigrants in the area and customers who want to try something new
11 Family Restaurants Cater to all members of the family Relaxed setting, menu provides for all agesSome have salad and dessert barsSpecial menus for childrenAll-day menus
12 Catering OperationsProvide food, beverages, and service for special occasionsMay have their own location and cater groups there, or they may cater to groups at other locationsCoordinate many details and must keep in close touch with the customerWeather may impact outdoor activities
13 Institutional Foodservice: Foodservice that is provided to customers in an institution such as a hospital, prison, school, or the militaryIn-house foodserviceContract foodservice
14 In-house foodservice: A foodservice operation that is run by the business itself
15 Contract foodservice: An institutional foodservice operation that is run by an outside foodservice agency
16 Foodservice in a consumer business A food and beverage business sometimes operates within another business.The food is not the main purpose of going to these attractions or locations, but it enhances the experience.These businesses have characteristics of both institutional and commercial foodservice.Examples: airports and sports arenas
17 Factors affecting location *Location is key factor in marketing mix What are demographics of surrounding population?Is there growth in immediate area?What is existing public infrastructure?Does the property/building have good access?Is there enough parking?Is the property visible from surrounding roadways?Who are the competitors?
18 Foodservice Industry Trends Americans eat approximately half of their meals away from home.When dining at home, Americans want food items that are convenient and quick to prepare.Take-out continues to be popular.Consumers expect high-quality ingredients.Theme restaurants make eating out entertaining, not just convenient.Healthy choices are very important.Technology has improved service.
19 Advertising in the food and beverage industry Smaller operations can target local markets through local media.National chains use television for broad exposure.Magazine ads can target specific markets and geographic areas.Billboards are used to direct tourists to businesses in the local area.
20 Personal selling in the food and beverage industry Suggestive selling is important in any restaurant.A server’s knowledge of the product and preparation methods helps the sales process and image of the business.The one-on-one customer contact generates immediate feedback.
21 Sales promotion in the food and beverage industry Toys in kid’s meals, t-shirts, and specialty glasswareTemporary plans incorporated to bring customers into the businessRate cards and informal surveysTable tentsSales promotions are only as effective as the salesperson trying to sell them.