10,000 Issues Testing In a Tough Economy Jonathan Miller Director, Global Channel Sales & Development Pearson VUE Ryan Ulwelling Manager, Global PVTC Selects Pearson VUE Kathy Rich Coordinator of Testing Services North Georgia College & State University August 3, 2012

Why are we a testing center? What value does a testing center bring to our campus and our community, and who needs to better understand this? Revenue? Service to students? Campus access to potential students? Community Service?

3 Talking to Testing Companies *** ***

4 Talking to Testing Companies Who do I work with, how do I choose? How do I forecast what volume of exams I might expect? What exams can I deliver? Who decides? Is there anything I can do to deliver additional sponsors exams?

5 Planning a test center One site or multiple sites Should I have one main location or room, and add additional campuses, sites or rooms as needed? Workstations, dividers, keyboards, computers, audio/visual, server rooms, what else?

6 Value-Minded Test Centers Utilization & Efficiency –Empty seats are bad –Scheduling Scenarios –Ideal opening hours, days, nights, weekends; what works? Utilizing equipment for multiple purposes and multiple companies Educating your campus and your community of the service you provide, and the value that you add

7 Test Center Facility Requirements Distraction-free, secure area conducive to testing Computers for test delivery workstations, a server and test administrator/proctor workstation Separate check-in area, with work space for test administrator and seating for candidates waiting Lockable storage for test candidate belongings Security Equipment such as cameras for candidate photos, digital signature pads, fingerprint devices, palm vein scanners etc.

8 Sample Test Center Set Up

9

10 Accommodations Rooms & CBT Plan for an increase in accommodations requests and needs. Build a room with computer access and software into your test center plan.

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19 You are the client Ask for reliable technical support Ask for marketing tools to promote your test center

Thank You!!