1. Information Technology Careers Chapter 15 – Computers: Understanding Technology

2. Sales and Support Careers Technical servicing – installation and maintenance of hardware and software Technical support/help desk – responding to phone and email requests from customers Technical sales – educating potential customers about your product Technical training Technical writing – user manuals, training materials, and textbooks

3. Software Development Careers Programmer Software engineer – getting programmers to work together in an organized fashion Multimedia developer – graphic artists, digital sound editors, animation specialists Quality assurance (often also perform technical training, technical writing, or technical support functions)

4. Application Development Careers Software development is the creation of new software products whereas application development is the use of existing software to develop a system for a specific organization Systems analyst – determining the requirements and developing a design to meet the requirements (often are project managers for the systems they design)

5. Application Development Careers (cont.) Database administration – responsible for day-to-day operations of the database Network administration – operation and maintenance of company network and interactions with the internet Web Administration/webmaster – developing and maintaining a web site with multiple pages – more complex ones involve programming

6. Hardware Design Careers Specification of computer hardware such as cpu’s, video cards, and memory chips

7. College Degree Programs Computer science Computer engineering – hybrid of computer science and electrical engineering Computer information systems – applications oriented whereas computer science and computer engineering are more science oriented

8. Certificate Programs Intensive education courses followed by a standardized test which is often quite difficult Often training with a specific product Unclear how important they are hiring decisions Computing Technology Industry Association (CompTIA) – These certifications are not specific to a particular vendor’s hardware or software; A+ certification is best known Telecommunications Industry Association Certification – CTP certification is vendor-neutral

9. Microsoft Certifications Microsoft Certification information derived from www.microsoft.com/learning/ on July 18, 2007www.microsoft.com/learning/ Some changes from Microsoft discussion in text

10. Microsoft Certificate Technology Specialist (19 certifications) Managing Projects with Microsoft Office Project 2007 Enterprise Project Management with Microsoft Office Project Server 2007.NET Framework 2.0 Web Applications.NET Framework 2.0 Windows Applications.NET Framework 2.0 Distributed Applications SQL Server 2005 SQL Server 2005 Business Intelligence BizTalk Server 2006 Microsoft Office Live Communications Server 2005 Microsoft Exchange Server 2007, Configuration

11. Microsoft Certificate Technology Specialist (cont.) Microsoft Office SharePoint Server 2007, Application Development Windows Mobile 5.0, Applications Windows Mobile 5.0, Implementing and Managing Windows Server 2003 Hosted Environments, Configuration, and Management Windows SharePoint Services 3.0, Application Development Windows SharePoint Services 3.0, Configuration Windows Vista and 2007 Microsoft Office System Desktops, Deploying and Maintaining Windows Vista, Configuration

12. Microsoft Certified IT Professional Enterprise Project Management with Microsoft Office Project Server 2007 Database Developer Database Administrator Business Intelligence Developer Enterprise Support Technician

13. Microsoft Certifications (cont.) Microsoft Certified Architect – several certifications Microsoft Certified Database Administrator (MCDBA) Microsoft Certified Desktop Support Technician (MCDST) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Applications Developer (MCAD) Microsoft Certified Professional Developer (MCPD) Microsoft Certified Solution Developer (MCSD) Microsoft Certified Trainer (MCT) Microsoft Certified Learning Consultant (MCLC) Microsoft Office Specialist (MOS)

14. Cisco Certificates Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Cisco Certified Design Associate (CCDA) Cisco Certified Design Professional (CCDP) Cisco Certified Internetworking Professional (CCIP)

15. Oracle Certificates Oracle Certified Application Developer (OCAD) Oracle Certified Database Administrator (OCDBA)