SAP Service Capabilities

SAP Practice INTRODUCTION Infotech leverages its expertise in SAP practice in providing solutions, creating a environment for seamless flow of transactions, improved efficiency of operations and optimized performance. Thus providing complete solutions for integrating information needs of your enterprise.   All logos, trademarks and graphics used herein are the property of their respective owners

Project preparation Services Business Process Analysis SAP SERVICES WE OFFER Our SAP Practice provides total solutions covering the full lifecycle of your projects including Project Preparation, Implementation and Post-Implementation services. Project preparation Services Business Process Analysis IS Planning towards SAP implementation GAP Analysis Migration Study Project Scoping and Sizing All logos, trademarks and graphics used herein are the property of their respective owners

Implementation Services End to End Implementation Roll outs SAP SERVICES WE OFFER Implementation Services End to End Implementation Roll outs Project Management Functional Consulting ABAP Programming BASIS Support Enhancements and Development of add on applications Data / Customization migration Post Implementation Services Trouble Shooting Fine Tuning of configuration and programs End user training 24x7 support Upgradations & Migration to new releases Maintenance All logos, trademarks and graphics used herein are the property of their respective owners

Interfaces development BAPI Interfaces through Business Connector SAP SERVICES WE OFFER ABAP Services Reports development Interfaces development BAPI Interfaces through Business Connector Integration with SAP as well as with External Systems Workflow Integration Web Integration SAP Script and Smart Forms Development Preparation of Technical Specifications Code Optimization On-line Technical Support Data Migration All logos, trademarks and graphics used herein are the property of their respective owners

SAP R/3 maintenance (kernel upgrades, application of hot packs) SAP SERVICES WE OFFER BASIS Services Capacity Planning, Installation, configuration, tuning, administration for: SAP R/3 SAP APO SAP BIW SAP R/3 administration (users, clients, printers, jobs, DBs, disaster recovery, security, transport administration) SAP R/3 maintenance (kernel upgrades, application of hot packs) SAP R/3 performance management (SAP R/3, OS, DB) SAP migration – across operating systems and databases SAP R/3 Technical upgrades All logos, trademarks and graphics used herein are the property of their respective owners

Enterprise Application Integration Services: SAP SERVICES WE OFFER Enterprise Application Integration Services: Creation of flexible enterprise infrastructures by Integration of : Diverse Applications, technologies for customized solutions Business Applications with legacy, third party, web systems Diverse ERP systems Use of SAP Business Connector Technical and functional expertise in integration components : Application connection Data transformation Message routing Process automation, management All logos, trademarks and graphics used herein are the property of their respective owners

Services around New Dimension products SAP-APO Implementation & support services : Demand Planning Supply Network Planning Production Planning, Detailed Scheduling Global Available to promise Functional consultancy for: Design, development, customization, testing of mySAP SCM systems Identification of Interfaces, conversions, enhancements Technical consultancy for: mySAP SCM related capacity planning, tuning, forecasting System Architecture Client, hardware strategies Security policy design All logos, trademarks and graphics used herein are the property of their respective owners

Services around New Dimension products SAP-BIW Implementation & support services Business case development Data warehouse strategy Assessment, design of technical Architecture Enterprise data modeling Processes for extracting, transforming, loading data Implementation of standard Business content Customized SAP BW Solutions SAP Enterprise portal Implementation & support services SAP Enterprise portal fill the gaps between the key applications in the business, connect data across applications, and create a platform that connects people, processes and information in a single environment. we can help implement a portal solution that fits your organizational needs. All logos, trademarks and graphics used herein are the property of their respective owners

SERVICES WE OFFER AROUND PRODUCTION SYSTEMS For SAP R/3 production systems, Infotech can provide 24x7 cost effective full-fledged offshore support covering the following: Corrective Maintenance: Job failure repairs Transaction failures (Short dumps) OSS Note application ALE/EDI signal failures Managing Legacy Interfaces   All logos, trademarks and graphics used herein are the property of their respective owners

SERVICES WE OFFER AROUND PRODUCTION SYSTEMS Adaptive Maintenance: Support changing business or technical environment and meet new requirements in accordance with customer Specifications Testing and user acceptance Enhancement Work: Functionality Enhancements in accordance with customer specifications, ABAP enhancements e.g. reports, layout sets etc Production: End user support Performance monitoring Performance Tuning Database backups Authorizations management   All logos, trademarks and graphics used herein are the property of their respective owners

Offshore Capabilities: In the course of a SAP end to end implementation, our collaborative delivery model can assist in moving specific activities and tasks to our offshore team, including: SAP business process specific end user documentation SAP business process flow charts SAP transaction specific end user documentation SAP business process specific quick reference help cards All logos, trademarks and graphics used herein are the property of their respective owners

INFRASTRUCTURE / PROCESSES / METHODOLOGY Infotech has a full suite of SAP R/3 4.7 Enterprise version, mySAP.com components like SCM (SAP-APO), BI (SAP-BIW), CRM (SAP-CRM), SAP-Enterprise Portal, SEM, Knowledge warehouse, Workplace server, ITS etc. These Software installed on State of the art, high configuration Dell servers.   Infotech has its own 2MBPS high speed WAN connectivity to the web. Processes Infotech has a high commitment to quality and has robust processes, methodologies and tools to ensure stringent quality standards. Infotech is a CMMi level 5 and ISO 9001 certified company and assures total customer satisfaction by focusing on key deliverables based on structured approach. Methodology Infotech applies its rich experience in managing large enterprise implementation projects along with SAP’s ASAP methodology to enable an enterprise to achieve the desired benefits rapidly, optimally and effectively. All logos, trademarks and graphics used herein are the property of their respective owners

Consultants with cross and techno-functional expertise across modules SAP RESOURCES SAP Resources Infotech’s SAP Practice is rich in terms of the technical and functional expertise . This expertise is distributed across the various modules including FI/CO, SD, MM, PP, PM, QM, PS, APO, BIW, CRM, Enterprise Portal, ABAP and BASIS.   Consultant’s Profile Infotech’s team of SAP consultants bring to you the wide range of SAP skill sets and their strengths lie in: Well-qualified Professionals with down to earth attitude from disciplines of Engineering, Management, Information Technology and Finance. Minimum two complete live implementation and an average SAP R/3 experience of 3 years Extensive exposure to relevant methodologies, best practices, tools and techniques and Quality procedures. Consultants with cross and techno-functional expertise across modules Customer driven outlook Excellent Business functional knowledge Knowledge transfer capability Ability to work with at all levels All logos, trademarks and graphics used herein are the property of their respective owners

CASE STUDIES Company : Bombardier Transportation Project Name : SAP Express Net Type : Providing offshore support services for EP 5.0 catering to all global locations of Bombardier. Benefit to Customer(s) : Cost Reduction with Offshore capabilities Quick Turnaround for Change Requests & Daily support Regularly monitoring of Performance through SLA agreement Reliable and risk free Business Continuity Scalable capacity to meet specific Needs Process : Bombardier SAP Global Competency Process Technologies : SAP Enterprise Portal 5.0, Microsoft Share Point 2003, .NET, Java, IBM’s Same Time Effort ( Person hours) : 6 Man-hours Monthly for next Ten Years as per contract signed Between BT & Infotech Start & End Date : Knowledge Transfer between April 2005 – June Started support services from August till next 10 Years from Infotech center at Hyderabad, India. Highlights: Knowledge transfer from Montreal team to Offshore Team at Hyderabad was done within Time & Budget. Support services from Hyderabad caters to 24000 global users of Bombardier’s portal. Required high technical competence due to challenges from integration of EP with .Net, Java, SmallTalk & SharePoint Good Technical competence for daily support services and also for New challenges like NetWeaver & EP 6.0 (To be migrated any time). Cost of implementation reduced with Offshore capabilities.

CASE STUDIES Company : Pratt & Whitney, Canada Project Name : Warranty Management System Type : To web enable Warranty Management System through SAP Enterprise Portal Benefit to Customer(s) : Savings in the implementation cost using Infotech’s onsite-offshore services. Replace legacy warranty system with an integrated and automated solution which positions P& WC's warranty offering as a competitive advantage from the customers' point of view. Implementation of the reporting tools will allow reduction in the Cost Of Poor Quality, will provide a complete picture of Warranty expenditures. Technologies : SAP 4.6C2 A&D, WTY Transaction, SAP Enterprise Portal 5.0 Effort ( Person hours) : 12,000 approximately (till date) Start & End Date : August 2003 – till date. Expected to go-live by August 2004. Highlights: Onsite Project Management, Onsite Requirement Study and Functional Spec preparation, Offshore development and Testing, Onsite – Deployment & Implementation support

CASE STUDIES Company : United Technologies Research Center (UTRC) Project Name : ABAP Object Development & eCATT Type : To develop Workflow scenarios involving creating CATT procedures, creating new Forms for SAP script, Data conversion/BDC, web enablement of Reports through ITS, Interactive reports and classical reports. Benefit to Customer(s) : Low Costs due to using Infotech’s onsite-offshore services. On time Delivery Technologies : SAP R/3 4.6C , HR Module Effort ( Person hours) : 15000 approximately Start & End Date : July 2001 – Till date Highlights: The Objects developed for UTRC are related to Module Human Resource (HR), Travel Management (TM), and Material Management (MM). CATT procedures to test the functionality of transactions ITS to web enable the Results Screen report and Modifying the Transactions in the Travel Management Module. SAP Scripts to print the Employee Expense Report and also to print the Bar code for Trip Number. BDC to upload the HR Master data Interactive reports for a Supervisor to view his subordinates Trip Header level data and each trip’s detailed data. Reports for Employee Expense Report to replace the Standard SAP Report for Result Screen, to display the List of Active/ Inactive Employees, to display the Material Purchase Order details, Pratt Travel Focal point reports etc.

CASE STUDIES Company : WSK, Poland Project Name : Pratt & Whitney, Poland Full-Cycle Implementation & Roll out Type : Rollout, End to End Implementation Benefit to Customer(s) : Savings of about 1 million dollars in the implementation cost using Infotech’s onsite-offshore services. Centralized control of data at P&W, Canada , faster decision-making and Optimized business processes. Project completion as per schedule. Process : ASAP Methodology + PW Canada’s TSR Procedures. Technologies : SAP R/3 FI, CO, SD, MM, PP Modules Effort ( Person hours) : 16000 approximately Start & End Date : Jan 2003 – July 2003 (Go-Live) + Post implementation support Highlights: Implemented SAP On-time within the budget allocation . SAP Pre-configured client used for the first time in Pratt. Fully Configured SAP R/3 System in MM, PP, FI, CO & SD. Migration and ABAP/4 object developments Asset Management implemented from offshore. Post implementation initial on-site support reduced by 50% of planned. Post implementation support continuing from offshore, minimal issues till date.

CASE STUDIES Company : WSK, Poland Project Name : Upgrade to 4.7 Type : Upgrade Benefit to Customer(s) : Project delivered ahead of schedule. Process : ASAP Methodology. Technologies : SAP FI, CO, SD, MM, PP and HR Modules Effort ( Person hours) : 16000 approximately Start & End Date : Jan 2003 – July 2003 (Go-Live) + Post implementation support Highlights: Followed On-site and Off-shore model. Maximum work shifted to Off-shore.

CASE STUDIES Company : Pratt & Whitney, Canada Project Name : ETHIS SYSTEM Type : Development & Data Migration Data Conversion from Mainframe to SAP with extensive usage of Oracle Application development in SAP R/3 Benefit to Customer(s) : Low Costs due to using Infotech’s onsite-offshore services. On time Delivery Traditional Legacy data is moved to more robust and user friendly system Improved tracking for purchasing hardware Technologies : SAP 4.6C, Oracle, PL/SQL, LSMW Effort ( Person hours) : 14880 Start & End Date : June 2001 – March 2002 Highlights: Transaction development Report Development BDC ‘s development Use of Oracle Tools

CASE STUDIES Company : UTC ,UTCHQ, PW, Carrier Project Name : Travel Expense Reporting Level2 Help Desk Type : To offer specific solution in shortest possible time to all users having problem using Travel Expense Reporting application of SAP Benefit to Customer(s) : Estimated saving of nearly half a million USD by using Infotech’s onsite-offshore services. Support offered from offshore during the normal working hours of UTC. Support offered by experienced SAP Consultants Knowledge acquisition and “Shadowing” completed as per schedule. Model : Infotech’s offshore help desk support methodology. Process : Assignment being managed through Ticket control system. Technologies : SAP R/3 HR Module Effort ( Person hours) : 3840 for application development , 320 hours per month help desk effort (ongoing) Start & End Date : May 2003 – Till date Highlights: Project started initially with an onsite resource making Knowledge Acquisition followed by Onsite Second Level Help Desk Support (shadowing). Subsequently Offshore Support was set up with comprehensive infrastructure facility for network connectivity, SAP production server access, UTC SBS helpdesk access, dedicated TechNet lines and dedicated offshore resources.

CASE STUDIES Company : Pratt & Whitney, USA Project Name : Supplier Direct Shipping application development. Type : Web based electronic order tracking system Benefit to Customer(s) : Low Costs due to using Infotech’s onsite-offshore services. On time delivery Infotech’s Java skills & experience leveraged for web solution. Real time SAP data access from the Web application Technologies: MRO module of SDS (Supplier Delivery System) pulls and updates all the data for order tracking from SAP R/3 directly using SAP JCO (Java Connector) technology. Effort ( Person hours) : 15000 approximately Start & End Date : Aug 2002 – April 2003 Highlights: The project has been successfully implemented in coordination with multiple client groups (as Portal group,e-Business group, ERP group, Infrastructure group) within a fixed time frame up to the client’s satisfaction. Has real-time updates and reports enabling repair suppliers to transact directly with SAP Integration between SAP and the e-Business Portals. Application runs 24/7 using the Customer e-Business Portal Deployed on the Application Server BEA Web logic User Base: MRO - 155 repair suppliers and 350 internal users OEM - 400 suppliers and 600 internal users  

CASE STUDIES Company : Pratt & Whitney, Canada Project Name : MRO System (Maintenance Repairs and Overhauling) Type : Application Migration From Mainframe To SAP R/3 Data Conversion from Mainframe to SAP with extensive use of BDC’s Writing New Reports Using ABAP Benefit to Customer(s) : Low Costs due to using Infotech’s onsite-offshore services. On time Delivery This system successfully replaced the legacy system on the Mainframe Technologies :SAP 4.6C, Data conversions and Migration programs in SAP   Effort ( Person hours) : 16500 approximately Start & End Date : Nov 2001 – July 2002 Highlights: Onsite Project Management, Onsite Requirement Study, Co-ordination with all the teams involved, Offshore development and Testing, Onsite Implementation support and Onsite-Offshore Go-Live/Cut over support

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