VOLUNTEERS: love them or lose them Gloria Capozzi, Volunteer + Marketing Manager Tamari Miller, Grief Program Director New Hope for Kids , Maitland, FL www.newhopeforkids.org

VOLUNTEERS: love them or lose them Let Creativity inspire you !!! This 10 ‘x 6‘ message board is located in our sand room and created by two separate Volunteer projects. First, by our local New York Life Community Service team and now, ongoing, is maintained by artful volunteers!

VOLUNTEERS: love them or lose them Let Creativity inspire you !!!

VOLUNTEERS: love them or lose them Introduction of Presenters Why do people volunteer? What do Volunteers really want? Three R’s of Volunteer Management (and it’s not recruit ,retain, or review) Challenges + Successes of your program Favorite resources and inspirations Questions + Discussions

VOLUNTEERS: love them or lose them Introduction of Presenters Gloria Capozzi Volunteer + Marketing Manager Release your inner butterfly

VOLUNTEERS: love them or lose them Introduction of Presenters Tamari Miller Grief Program Director Balloons help to lift up spirits

VOLUNTEERS: love them or lose them Why do people volunteer?

VOLUNTEERS: love them or lose them Why do people volunteer? Develop new Skills Make Social connections Give back to their community Develop and grow as a person Gain a new perspective Want to feel needed Boost self esteem Serve as a form of Therapy sources: http://handsonblog.org (items 1-7) http://www.volunteerpower.com/articles/Why.asp http://www.bls.gov/news.release/pdf/volun.pdf

VOLUNTEERS: love them or lose them What do Volunteers want?

VOLUNTEERS: love them or lose them What do Volunteers want? 1. Good working conditions A sense that they are valued An opportunity for personal growth A challenging task A chance to use their special skills Fellowship and friendship Recognition for work well done A caring and compassionate supervisor A chance to make decisions about factors that affect them Being able to be involved in an issue important to them sources: http://cla.pointstreaksites.com/files/uploaded_documents/357/630_Why_People_Volunteer.pdf

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management RALLY REFRESH RECOGNIZE

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management RALLY What are your current tools to prepare you to RALLY? ATTITUDE IS EVERYTHING!!! FORMS + STRUCTURE STAFF INTERACTION BOARD SERVICE COMMUNICATION PATH FINDING GREAT VOLUNTEERS

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management RALLY What are your current tools to prepare you to RALLY? ATTITUDE IS EVERYTHING!!! FORMS + STRUCTURE- Volunteer Application – is it specific enough? Call in sheet? Tracking of email follow-up, Assignment forms? checklists?, calendars? STAFF INTERACTION - Does your staff know + share their volunteer needs? Do they provide job descriptions? Do you offer forms that help? Do they show the love? BOARD SERVICE- What expertise is your organization looking for? Sectors needed in the community? How do you introduce/vet them? Is there a corporate culture of development? COMMUNICATION PATH – Do you have a process to volunteer? Does staff participate? … Email, text, posters at center, reminders, staff, website lists, etc. …the easier you make it for the volunteer, the more they flock to your organization. FINDING GREAT VOLUNTEERS- Websites, Hospitals/Child Life Specialists, High Schools, University/College, Corporate Community Service, Alternative Spring Breaks, etc.

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management REFRESH What steps do you take to REFRESH your Volunteers? TRAININGS STAFF INTERACTION BOARD SERVICE COMMUNICATION PATH SPECIAL OFFERINGS

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management REFRESH What steps do you take to REFRESH your Volunteers? TRAININGS Modified over the years due to time constraints, flexibility STAFF INTERACTION celebrating successes …new grandmom, singing and other interests, trip, health concerns, THEY MATTER BOARD SERVICE excursions to bond our board, include them in volunteer correspondence, change a face-to-face meeting to conference call or lunch meeting COMMUNICATION PATH Reply promptly, Holiday wishes, happy mom day, birthday, cookies, support their other interests. Expectations are refreshing SPECIAL OFFERINGS Planned outings with benefits Magic games, movies as a group, Free Yoga, ‘can my friend come’ opportunities.

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management REFRESH Grief Facilitator Outings Whole Food goodies + other freebies Photo booth fun Brio’s Tuscan Grille Movies Tampa Bay Bucs Game Orlando Magic Game

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management RECOGNIZE What steps do you take to RECOGNIZE your Volunteers? VOLUNTEERS ♥ STUFF FOOD STAFF INTERACTION IN PRINT, ONLINE, IN CROWDS, ON LOCATION SPECIAL OFFERINGS/OUTINGS/APPRECIATION

VOLUNTEERS: love them or lose them Three R’s of Volunteer Management RECOGNIZE What steps do you take to RECOGNIZE your Volunteers? STUFF -Name Tags/T-shirts /invites/tickets/discounts FOOD - Philosophy of investment STAFF INTERACTION -Talk to them, include them IN PRINT,ONLINE, IN CROWDS, ON LOCATION –emails + photos after volunteer service, newsletters, Facebook posts SPECIAL OFFERINGS/OUTINGS/APPRECIATION –Annual appreciation at Sea World –program, drawings for prizes, bag-o-goodies, GF outings

VOLUNTEERS: love them or lose them Three R’s of Volunteers Management RECOGNIZE Celebrations at the Center Board Meeting salute Shopping Sprees Facebook shout-outs Lunch together Cupcakes + Flowers Key positions at Fundraisers Personalized Gift Baskets

VOLUNTEERS: love them or lose them Challenges + Successes of your program Blue Cards – CHALLENGES Red Cards - SUCCESSES

VOLUNTEERS: love them or lose them Favorite resources and inspirations AROUND THE CENTER/OFFICE INTERNET SOURCES + GO-TO WEBSITES UNIVERSITY-DRIVEN PROGRAMS

VOLUNTEERS: love them or lose them Favorite resources and inspirations AROUND THE CENTER/ OFFICE Colorful collage created by volunteers Clean space ready to bake Music Program Volunteer-Driven idea Girl Scouts feel excited about makeover of Birthday Closet earned Gold Award Frames of Thanks

VOLUNTEERS: love them or lose them Favorite resources and inspirations INTERNET SOURCES United Way Job Boards – orlando jobs.com

VOLUNTEERS: love them or lose them Favorite resources and inspirations INTERNET SOURCES + GO-TO WEBSITES Facebook.com Linkedin.com Twitter.com Indeed.com HandsonNetwork.com OrientalTrading.com Positivepromotions.com Volunteer Blogs Surveymonkey.com VolunteerMatch.com VolunteerSpot.com Volunteersolutions.org Idealist.org christianvolunteering.org Dosomething.com Energizeinc.com Signupgenius.com Pinterest.com

VOLUNTEERS: love them or lose them Favorite resources and inspirations Evaluation of our volunteer program Survey of Volunteer Grief Training Programs http://www.surveymonkey.com/s/JGLPCJM

VOLUNTEERS: love them or lose them Favorite resources and inspirations UNIVERSITY-DRIVEN PROGRAMS Alternative Spring Breaks Harlem Shake video Outreach project for schools 500 packets prepared !!! Photography library and tweets galore Cleaning, Painting and Landscaping, oh my!

VOLUNTEERS: love them or lose them Favorite resources and inspirations UNIVERSITY-DRIVEN PROGRAMS Learning Service Courses Cornerstone-College of Business Admin. Case Study: Volunteerism in Non-Profit Management School of Journalism/ Sights + Sounds School of Social Work bonding over baking Early Childhood Education School of Nursing

VOLUNTEERS: love them or lose them Favorite resources and inspirations Largest Employer in Central Florida Cast member is served by our program Opportunity to tell our story Celebrates funding Opportunity for potential NEW volunteers New Disney Executive now serving on our Board of Directors!!!

VOLUNTEERS: love them or lose them QUESTIONS + DISCUSSIONS

VOLUNTEERS: love them or lose them THANK YOU!!! Now it’s your turn to fly!!!