Creating a Culture of Accountability Forrest Perry Executive Branch Director, Durham YMCAs, YMCA of the Triangle Campfire Conference 2016

Defining a culture of accountability Culture=A system of shared assumptions, values, and beliefs that govern how people act within a given organization Accountability=The fact or condition of being accountable: Responsibility

Creating the culture Start With Me First Setting Clear Expectations Early and Often Follow Up and Follow Through

Start with me First DWYSYWD Talk the Talk; Walk the Walk Acknowledge Your Failure

Setting Clear Expectations Early and Often Hiring, Training, Onboarding, and In-Service Termites Vs. Tornadoes

Follow up and follow through Inspect what you Expect Addressing the Gap W-W-W

Creating the culture Start With Me First Setting Clear Expectations Early and Often Follow Up and Follow Through

Creating a Culture of Accountability Forrest Perry Executive Branch Director, Durham YMCAs, YMCA of the Triangle Campfire Conference 2016