Malta Marisa Scerri Associate Consultant Management Efficiency Unit Office of the Prime Minister

Approach of Administrative Burdens of Citizens in Malta As part of its Budget measures to encourage growth, Government embarked on a regulatory reform programme in 2005 Focused primarily but not limited to Simplification Resulting measures were anticipated to have an effect on the whole of society, albeit on different levels, as they deal with various aspects of everyday life such as the provision of health, education, business and social security services. Please indicate in a 5 or 6 points in what way your country pays attention to the reduction of administrative burdens for citizens? Is there a policy? What are the objectives? 2

Approach of Administrative Burdens of Citizens in Malta Different players involved Cabinet Office: Legal Notice Checklist OPM, Better Regulation Unit (MEU): Simplification Central unit with the support of a network of Government agencies Ministry for Competitiveness and Communications Better Regulation within the wider context Lisbon and National Reform Programme (Cabinet Committee on Competitiveness) Measurement of Administrative Burdens on Business to meet Spring European Council 2006 priority Please indicate in a 5 or 6 points: In which way is the reduction of administrative burdens for citizens organised? Which department is leading? Who is politically responsible? Size of the team? Is there an independent committee involved? 3

Approach of Administrative Burdens of Citizens in Malta Identification of measures within Government agencies Inventory of forms used in the wider public sector External feedback Legal Notice Checklist No scientific approach to measuring of administrative burdens on citizens Please indicate in a 5 or 6 points: What kind of methodology is currently being used to measure or to get insight into administrative burdens for citizens? (e.g. citizens complaints, SCM, journey mapping). What services/legislation cause high administrative burden for citizens? 4

Approach of Administrative Burdens of Citizens in Malta Action Plan for Simplification eGovernment Alternative Delivery Channels Maximising use of ICT assets Quality Service Charters Legal Notice Checklist Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 5

Expectations of learning group: Sharing of better practices Insight into how such practices could be adapted to fit Malta’s specificities Opportunities for further networking Please indicate in a 5 or 6 points: What do you expect to learn from the participation in the learning group and what kind of results do you expect? 6