1. SPAIN MERCEDES RUBIO PASCUAL Deputy Director of Better Regulation
Ministry for Public Administration

2. APPROACH OF ADMINISTRATIVE BURDENS OF CITIZENS IN SPAIN
Plan to Improve the Public Administration (Moderniza)
Guidelines for the relationship with the citizens:
24 hours Administration (e-Administration)
Simplification of administrative procedures
Transparency & participation 2

3. REDUCTION OF ADMINISTRATIVE BURDENS FOR CITIZENS: ORGANISATIONS INVOLVED (I)3

4. REDUCTION OF ADMINISTRATIVE BURDENS FOR CITIZENS: ORGANISATIONS INVOLVED (II)4

5. SERVICES/LEGISLATION WITH HIGH ADMINISTRATIVE BURDENS
METHODOLOGY USED TO MEASURE/TO GET INSIGHT INTO ADMINISTRATIVE BURDENS FOR CITIZENS
SCM
IEB (Burocratic Effort Index)
of the Public Administrations Ministry
SERVICES/LEGISLATION WITH HIGH ADMINISTRATIVE BURDENS
FOR CITIZENS
On study 5

6. Network of Information Offices (RED 060) eDNI
What measures are taken to decrease the administrative burden for citizens?
Law 11/2007 of Electronic Access to the public services (ex. access to public services through the Internet, mobile phone, TV or any other new electronic device)
Network of Information Offices (RED 060)
eDNI
Special on-line services in the Ministry of Public Administrations website (ex. receive information by SMS on the on-going public service exams).
On-line tax revenue payment procedure
On-line Social Security Procedures (ex. request of labour life data)
Etc. 6

7. EXPECTATIONS OF LEARNING GROUP
Interchange opinions, experience & knowledge of
best-practices
Participate in a high-level experts network
MERCEDES RUBIO PASCUAL 7