Make friends with your customers

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Presentation transcript:

Make friends with your customers incust.com 80% of income comes from 20% loyal customers

How many cards do you carry in your wallet? Customer Friendship System Customers either: Collect discount cards, and often all cards do not fit into the wallet; Do not fill out questionnaires and do not carry plastic cards. But every visitor wants: To be recognized and served as a loyal customer (even when they have forgotten the card at home or have no place in their wallets); Personalized communication, attention, friendship. Customer Friendship System

Customer Friendship System

How to build relationships with a customer? Customer Friendship System How to establish friendship with the customer? How to collect and segment your customer base? How to conveniently communicate with the customer? How to save on discounts? How to attract new customers? How to attract customer’s friends? Customer Friendship System

Customer Friendship System

inCust method: Customer Friendship System Without plastic cards Without spending on equipment and software Without time expenses Customer Friendship System

Customer Friendship System

inCust secret sauce ingredient 1/3 Customer Friendship System Phone number is a customer’s e-card Instant connection of new customers to the loyalty program Quick building of the contact database Direct communication with each customer Customer Friendship System

Customer Friendship System

inCust secret sauce ingredient 2/3 Customer Friendship System One card - many loyalty programs Convenient communication of the customer with different businesses One customer's account, but separated bonus points, discounts, coupons Each business gets its dedicated “section” in customer’s account Dedicated business portal in the mobile app Possibility of driving new customers The place of communication between customers and businesses Customer Friendship System

Customer Friendship System

inCust secret sauce ingredient 3/3 Customer Friendship System Quick start without expenses Setup and launch within 15 minutes Free registration and evaluation Pay only for processing Works even on a salesperson’s smartphone! Customer Friendship System

Customer Friendship System

The benefits of using inCust Customer Friendship System Efficiently and automatically process purchases After one-time customization, automatically credits customers’ accounts with benefits (no salesperson participation needed) Decrease advertising costs Direct messages work better Bonus points minimize direct loss on discounts Increase income Subscriptions improve cash flow Loyal customer = frequent customer Frequent customer = 80% of income Customer Friendship System

Customer Friendship System

Select only the components which that need Customer Friendship System Cloud processing Salesperson tools Customer’s app for smartphone Smartwatch app SMS, PUSH, Viber and other communications Analytics and predictive sales White Label Integration with the accounting system or POS Customer identification tools Customer Friendship System

Components of the solution Customer Friendship System SALESPOINT APPS TEXT MESSAGES CUSTOMER APPS REPORTING, ADMIN TOOLS SAAS CLOUD INTEGRATION WITH POS SOFTWARE CARDLESS LOYALTY PROGRAM Customer Friendship System

Choose methods of interaction with the customer Customer at the cash desk Customer in the Internet On the street Customer self-identification Check scanning By the vending machine IBeacons and Geo-Targeting Payment by electronic money Coalitions and cross-marketing Customer Friendship System

Customer Friendship System

Platform for custom projects Customer Friendship System Tourist maps Loyalty program for shopping malls Coalition programs Games Social projects Payment platform Mutual settlement platform Fuel card Social and benefit cards Customer Friendship System

Customer Friendship System

First of all - friendship with the customer Communicate with the customer With a group or individually Let the customer communicate with you Make individual offers Direct marketing Personal offers Turn communication with the customer into a game Anticipate the customer’s wishes The system of friendship with customersCustomer Friendship System

The system of friendship with customersCustomer Friendship System

Start making friends with your customers incust.com Start making friends with your customers Sign up now! Maxim Ronshin blaze@incust.com Skype: maximronshin, MobileMobile, Viber, WhatsAppApp: +380505067999 +1 804 404 9539, +48223078756 +7 499 404-0234 +38 044 3949594

Loyalty Pays!