1 Cross Cultural Sensitivity Group 1 Abhinav Johnson

2 We the People

3 What is culture ? Culture is the collective programming of the mind, which distinguishes the members of one human group from another (Hofstede, 1980). Communicable knowledge, learned behavior passed on from generation to generation Culture is a significant lens that influences the way people think, perceive and act. An Integrated system of learned behavior patterns that are distinguishing characteristic of the members of a given society

4 Intersection of two or more cultures is Cross-culture

5 Why knowledge of cross culture? Due to Globalization of business and economy it is important in todays organization –To become competent in another culture and build relationships across cultures –To recognize conflicting values and avoid conflict –To manage cross-cultural negotiations –To understand cross-cultural non-verbal communication

6 Hofstedes Determinants of cultural differences Power distance Masculinity vs. feminism Uncertainty avoidance Individualism vs. collectivism Long term vs. short-term orientation

7 Training DAY 1.Short lectures To create an awareness about why it is required. 2.Pre training assessments To determine the proficiency level of the trainees. 3.Perspective-taking exercises Viewing a particular situation from the point of view of another person 4.Role plays Group of people act out roles for a particular scenario.

8 6.Group problem-solving People work in groups to arrive at a solution. 7.Question and Answer period Expert trainers help answer questions. 8.Action Planning Application of training to trainees' own situation 9.Post Assessment 10.Handout distribution and Feedbacks of the course 5.Simulation game Re-enactment of various activities or "real life" in the form of a game for various purposes such as training.

9 Pre training Assessment

10 Smiling in Japan is strongly associated with nervousness, social discomfort, or sorrow

11 Body language In Thailand people never cross legs.

12 Raised eyebrows Facial Expressions North America : Interest/Surprise U.K : Skepticism Arab World : No India & China : Disagreement

13 Chinese Checkers

14 ETIQUETTES Business etiquette focuses on a country or cultures specific business customs including negotiating, business entertaining and communication Etiquettes include a firm handshake, eye contact, an exchange of business cards, attire

15 general Handshake: the firmness of the handshake indicates confidence Punctuality: very essential in any country indicator of interest and commitment. Business attire: conservative business dress, with suits, ties, and tie-up shoes for men, and conservative suits and dresses for women. Business protocols: negotiation,decision making etc.

16 Social Etiquettes: regarding personal space, dining, giving gifts. Business cards: both languages, both hands. Receive and read. Do not write on the business card, as this is considered insulting.

17 In Japan… Personal space is valued. Because the Japanese live in such a densely populated area, they value their personal space. Using large hand gestures, unusual facial expressions and any dramatic movements is considered to be rude. Avoid the "OK" sign; in Japan it means money. Japanese give and receive business cards with both hands. If you are greeted with a bow, return with a bow as low as the one you received. Last names used for introduction.

18 One More Country

19 Last Word