1 © 2002, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Internet Learning Solutions for Productivity and Profitability Learning Credits Program Channel Partner Overview

222 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Training is a Part of an Integrated Solution Product Software Service Training

333 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco Learning Credits The Cisco Learning Credit Program is a way to simplify training procurement, enabling customers to: Identify training requirements Develop a training plan Prepay for training in the form of credits These credits provide access to high quality, authorized training delivered by participating Cisco Learning Partners worldwide.

444 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID What are Cisco Learning Credits? Prepaid training bought in bulk Each credit is worth US$100 Sold in packs of 10, 100, 500, 1500 (TRN-CLC 000, 001, 002, 003) Customer redeems credits throughout the year at 150+ Cisco Learning Partners Credits can apply to all Cisco Courses All e-Learning and instructor led courseware

555 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Why Include Training in the Order? Offers opportunity for a complete Solution Sale Satisfies RFP Requirements Speeds the adoption of Emerging Technologies Promotes Customer Loyalty Satisfied Customers are repeat Customers Easy to do; no investment required Profitable Revenue

666 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID How Has Cisco Made it Easy for You? Simple Packaging – Cisco Learning Credits Part numbers for various packs of credits are on global, wholesale and services price lists. Tap capital expenditure funds One approval One budget cycle One PO Powerful web-based management tool Simplifies usage Tracks account balances

777 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Learning Credit Management Tool Powerful web based management tool simplifies usage and tracks account balances - like on-line banking Provides monthly statements and transaction notifications Assists customers in managing and tracking their training dollars, provides audit trail Allows Learning Partner to debit customer accounts while maintaining customer privacy Unique in the industry; customized solution

888 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID In Summary… Complete Network Solution Access to Cisco Training Experts On-line Credit Management Tool Administrative Efficiencies Profitable Revenue

999 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Where Can I Find More Information? Log in and visit the Channel Resources area View How to Order Learning Credits VoD Inquires: send an to

10 © 2002, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Details on Learning Credits Channel Messages

11 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID What is a Credit? Currency Each credit is worth US$100 Valid for one year Redeemable with Cisco Learning Partners Managed with on-line credit tool Prepayment Like a debit account, on-line bank account Approved dollars for training One PO for training, hardware, software or services

12 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Learning Credit Home Page

13 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Learning Credit Part Numbers and Pricing $150, TRN-CLC-003 $ 50, TRN-CLC-002 $ 10, TRN-CLC-001 List PriceCreditsPart Number $ 1,00010 TRN-CLC-000

14 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Training Expert is Cisco Learning Partner Training from a Cisco Learning Partner Define needs with free Training Needs Assessment Customers redeem credits for education from the only authorized training providers More than 190 courses delivered by over 140 Learning Partners worldwide in 250 locations across the world Courses include ILT, e-learning, labs, simulations, and customized training Anytime, anyplace learning with web-based learning Use Training Map for specifics

15 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Who are Cisco Learning Partners? KnowledgeNet IBM Learning Services ARS CCTI Element K IMS GigaWave Global Knowledge CTT USA ANI SkillSoft Tech 2000 Tech Data Education Telcordia Learning Services Ascolta Azlan

16 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Sample Training Offerings from CLPs ICND – prep class for the CCNA exam CVOICE – live e-learning course for Cisco voice over Frame Relay CCNP boot camp Aironet seminars Customized courses

17 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Adding Value to Your Customer Discounted training Administrative efficiencies Unique tracking tool – Learning Credit Management Tool (LCMT) Bundle in every sale for integrated solution

18 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID How Learning Credits Helps Sales Offload work from System Engineers Customers become more technically competent Reduces call to TAC, fewer CAPs, customers become more self-sufficient Total solution for customers, partner margin Addresses training requirement on RFPs Satisfied customers are repeat customers

19 © 2002, Cisco Systems, Inc. All rights reserved. Presentation_ID Learning Credit Resources For a list of Cisco Learning Partners, visit: Visit Questions or opportunities, send an to