Behaviour Based Safety (BBS): Increasing safety awareness, discussion & analysis Presenter: Michelle Leeper P.GSC

What is Behaviour Based Safety? Behaviour based safety (BBS) creates a safety culture that helps to identify safe behaviour For BBS to work, all levels of the company must work together BBS looks at how three things interact to improve safety Person Work Environment Behaviour Behavior Based Safety

The Safety Triad Behavior Based Safety Actively improve environment and workplace conditions Acknowledge & motivate safe workers Reduce at-risk behaviours Three elements of the safety triad: Environment Persons Behaviour Behavior Based Safety

Principles of BBS Behavior Based Safety Behaviour causes accidents Observe – measure – manage Feedback is essential to improvement Consequences motivate behaviour Communication is the key Participation creates ownership Continuous improvement happens when we work together Be proactive rather than reactive Behavior Based Safety

Behaviour VS Attitude Behavior Based Safety Behaviour: what you do Attitude: what you think, feel, or believe A bad attitude may result in committing an unsafe act or failing to prevent an incident Behavior Based Safety

Let’s Talk Barriers Behavior Based Safety Barriers to safe behavior: Untrained or unskilled workers Complacency Personal choice Culture Ineffective management systems Behavior Based Safety

Why At-Risk Behaviors? Behavior Based Safety Jobs get done faster Perception that risk is low “Nothing is going to happen to me” attitude At-risk behavior is reinforced Lack of awareness that behavior is risky Behavior Based Safety

ABC Model Behavior Based Safety One way to look at how changing your behavior can improve safety is the ABC Model: A = Activator: triggers behavior B = Behavior: what we do C = Consequence: reinforcement or punishment Behavior Based Safety

Attitude & Consequences Your attitude (the activator) affects how you behave Your behaviour has consequences Consequences can either reinforce or deter a behavior Positive reinforcement enforces safe behavior Negative reinforcement deters unsafe behavior Behavior Based Safety

Training Behavior Based Safety BBS training attempts to reduce work-related injuries by creating a culture of safe behavior through Observation Feedback Positive intervention Behavior Based Safety

Building a BBS Program Behavior Based Safety Four Key Components to BBS Programs Correct behavior Determine the safe way to do the job Observation card Observe and record unsafe behaviors Feedback process Deliver feedback immediately following an observation Measurement tool BBS is an ongoing process Behavior Based Safety

Observation Process Behavior Based Safety Observe Observe the job to make sure you understand what the worker is doing and provide necessary feedback Understand Communicate effectively; make sure the workers understand why their behavior is unsafe Identify alternate behavior   Coach the worker in the correct, safe behavior and allow change for safer way of getting the job done Behavior Based Safety

Observation Process Behavior Based Safety Clarify commitment Make it clear that workers are committed to doing the job safely through feedback and positive intervention Obtain agreement Workers must agree to change unsafe behavior to an alternate safe behavior Observe to follow-up Observe workers at a later date to make sure they are using the safe behavior; reinforce the safe behavior with positive feedback Behavior Based Safety

Feedback Process Behavior Based Safety Deliver feedback immediately following an observation: Safe behavior observed Feedback should acknowledge and reinforce it Unsafe behavior observed Identify cause of unsafe behavior Explain why the behavior was unsafe Offer an alternative safe behaviour Behavior Based Safety

Measurement Tool Behavior Based Safety BBS must be an ongoing process For BBS to work, everyone needs to be involved Companies that see results from BBS Keep up data entry Use performance charts Use observation reports Set specific safety goals Behavior Based Safety

Motivation or “buy in” Behavior Based Safety Motivation built on a solid culture (buy in from leadership to workers) Key motivational points include: providing employees with the sense of “value” recognizing employees for good work fostering a sense of community Behavior Based Safety

Positive Reinforcement Getting what you want Acknowledgement, recognition, better work assignments Maintains or increases desired behavior Gives discretionary effort (more than asked) Behaviour occurs more frequently Behavior Based Safety

Examples of BBS Tools Behavior Based Safety Many different types: Online Apps Paper Cards Pre packaged programs Behavior Based Safety

Recognition and new goals BBS in action! Get Checklist Complete Observation Give Feedback Turn In Checklist Data is Analysed Recognition and new goals Behavior Based Safety

Behavior Based Safety

Behavior Based Safety

Behaviour Based Safety: Increases efficiency Increases productivity Increases morale Increases profitability

Questions?