“Electrifying Government” Building Tax Applications through a Self – Funding State Portal FTA Annual Conference – August 2000 12/6/2018

12/6/2018

12/6/2018

12/6/2018

12/6/2018

12/6/2018

12/6/2018

A Different Approach Electrify Government Via a Self-funding State Portal Through a Public/Private Partnership 12/6/2018

Common Challenges Expectations for smaller government Integrated and efficient government Stay technically current Maintain old, yet add new Meet the external demand for information - unfunded mandate 12/6/2018

Approaches To Electrifying Government Do it all yourself Contract-out specific functions Form several “partnerships” Form a true, mutually beneficial, state/city-wide, single public/private partnership 12/6/2018

The Public/Private Model It’s really about... A vision and architecture for the future Fiscal responsibility Stewardship of information Virtual government Electronic commerce News Soundbyte: How to increase the level of government service without increasing the burden on the taxpayer? 12/6/2018

Desired Outcomes Single point of entry to the labyrinth of “government” - simplify access Common and consistent “look and feel” Resolve geographic inequity Build interfaces to existing systems Focus on interactions Outsource the operations but control policy and content 12/6/2018

The Public/Private Model No state appropriations or grants Self-funding through fees for value added services/enhanced access Majority of information free (95%+) State/City hires a Portal Manager Portal- an extension of the state/city Consistent with open records act Governed by a board of directors 12/6/2018

The Operational Concept Information providers and consumers Portal Manager is the intermediary Marketing arm gathers requirements Technical arm builds the interface Commercially motivated consumers pay the freight for their requests Focus on interactive government 12/6/2018

Stewardship of Information Information as a state/city resource - wisest use of resource External demands - unfunded mandate Leverage information w/ commercial value to develop a suite of useful fee and free information services Information does not change, only the delivery Agency remains custodian of the data 12/6/2018

Electronic Government Over 100 interactive applications Searches: architects, attorneys, child care providers, contractors, insurance agents, nurses, real estate agents Business searches: attorney general opinions, corporation records, certificates and letters of good standing,commercial properties, court records, driver records, residential properties, UCC records,vehicle records Filings: bid submissions, lobbyist disclosure statements, new hire reporting, public meeting notices, sales tax permits, water construction permits, UCC actions, vehicle renewals 12/6/2018

How it Works Umbrella Contract w/ governing body Individual interagency agreements Portal Manager builds fee based interactive information services: *Driver licenses *Vehicle records *UCC filings *Corporation filings *Real estate records *Lobbyist services *Business permits *Court records *County records *City records Fee services require subscription agreement Enhance/expand free information services 12/6/2018

How it Works (con’t) The Portal Manager: Sets up accounts, provides services, bills users, collects payments. Provides revenue to the state or state agencies based on revenue agreement Implements appropriate confidentiality and security procedures Works with agencies to enhance and expand free information services Reports status monthly to governing board 12/6/2018

How to Make it Happen Preliminary Must have administration champion and legislative champion Analyze current legislation Introduce legislation, if appropriate Issue an RFP or other suitable procurement vehicle Select best qualified partner Control the policy and oversee the process 12/6/2018

Benefits to Information Providers Buffered from users; reduces information requests; increases productivity. Billing is a function of the Portal Manager, which guarantees payment, in-full and on-time. Information is available to a larger market, which will increase revenue. Information retrieval and security of access is guaranteed by the Portal Manager. A unique public service the state can provide its citizens. 12/6/2018

Benefits to Information Consumers Buffered from providers; ”one-stop shop" for the information requester. Portal Manager bills monthly; immediate payments and security deposits are not necessary. Electronic transfer is immediate; do not have to wait on previous methods of delivery. Wider range of services available from a centralized point. Information is accessed faster, easier, and more economically. Information can be used immediately for those information consumers who service customers directly. The information is as up-to-date as the government's own records. 12/6/2018

Results Win for the business community Win for the individual taxpayer Win for state government Win for the Portal Manager 12/6/2018

Contact Information Robert Chandler – Network GM Information Network of Arkansas 425 West Capitol, Suite 3565 Little Rock, AR 72201 Telephone: (501)324-8901 Fax: (501) 324-8904 Robert@ark.org 12/6/2018