1. Alberta Queen’s Printer Queen’s Printer Association of Canada Inter-Jurisdictional Meeting 2014

2. Alberta Queen’s Printer
The official source of Government of Alberta laws, the Alberta Gazette, and legislative publications since 1906
Offers more than 1,900 legislative products in a variety of formats
In addition to online purchasing, customers can access Alberta’s laws for free in HTML and PDF formats on the Queen’s Printer website
Efficiently delivers products and services to Albertans, Canadians, and international customers - orders are received online, by phone, by fax, by mail, and in person

3. Resources - People and Tools
10 FTEs and 1 temp salary staff member
Dedicated IT resource team on contract
Ministry and Corporate support for IT security - CIO Office
Marketing efforts
RSS feeds
e-Bookmark
Twitter
Subscription renewals
What’s new features for legislative materials

4. Resources – Systems and Applications
Catalogue and Subscription System (CASS)
catalogue maintenance
subscription maintenance
Microsoft Great Plains Dynamics
supply chain software
supports all sales, A/R, Inventory, Purchasing and GL
Queen’s Printer Website
provides free public access
full e-Commerce solution for print and electronic copies
QP Source Professional
Subscription-based resource providing full access and search functionality to electronic documents

5. Cross Ministry Partnerships
Alberta Queen’s Printer currently partners with the following Ministries to publish and distribute their materials:
Energy
Environment and Sustainable Resource Development
Human Services
Jobs, Skills and Labour
Justice and Solicitor General
Municipal Affairs
Safety Codes Council
Service Alberta
Transportation
Tourism, Recreation and Parks – Travel Alberta

6. Alberta Queen’s Printer – Our Experience with Digital Delivery
Clients download over 2 million legislative items on our websites annually
Clients expect and appreciate instant delivery of electronic documents
Clients are willing to pay the same price for electronic documents due to convenience factors
Professional users value the advanced access that QP Source Professional provides 6

7. Benefits of Partnering with Alberta Queen’s Printer
Supports the one window approach which enables government to act as one entity and facilitates easy access to programs and services for ministries and Albertans
Fits into Service Alberta’s mandate to deliver high quality, coordinated business, financial and technology services to government ministries
Alberta Queen’s Printer staff have over 130 years of combined publishing and distribution experience 7

8. 2013/14 Accomplishments
Prepared a review of the Alberta Queen’s Printer operation to our Executive Team members
Identifying areas for efficiency improvements and opportunities
Implemented a technology solution and business process changes for telephone credit card transactions – being 100% PCI compliant with credit card numbers and access to them being out of scope
Managed a system upgrade to Windows 7, IE 8 and Office 2010 8

9. 2013/14 Accomplishments continued
New distribution source for Ministry clients who were impacted by the LRC closure
Safety Codes Council
Transportation
Municipal Affairs
New distribution source for official Travel Alberta consumer products

10. Current initiatives that are in progress
Results Based Budgeting review of Alberta Queen’s Printer
Ensures that we look at efficiency, effectiveness, relevance and sustainability
Stakeholder sessions to gather input from clients
Ensure that we provide open and easy access to the laws
Embrace the opportunities, partner with Legislative Council to adopt new technologies to modernize drafting and publishing of the laws
Opportunities to expand as the enterprise solution for publishing and distributing official Government materials
Ministerial Orders Project

11. Operational Statistics
Service Delivery
Staff answered 13,399 calls (6% increase)
Gross revenue $1.856M (32% increase)
171,611 legislative materials distributed (14% increase)
Published Legislative Changes
468 new or amended Statutes
35 Statues were repealed
415 new or amended Regulations
21 Regulations were repealed
A total of 934 legislative changes were published (24% increase)

12. Electronic Access to the Laws – 2013/14 Statistics
Queen’s Printer website
Increased web trends
Added Treasury Boards Directives to the collection
Over million legislative retrievals (21% increase)
Alberta Gazette was referenced 125,852 times (3.5% decrease)
Orders in Council were referenced 118,714 times (17.5% increase)
QP Source Professional
732 licensed permits
Accessed 54,875 times (6% decrease)
117,298 searches were performed (7% decrease)

13. How Citizens Gain Access to Legislative Materials

14. Questions? Thank you for your interest in Alberta Queen’s Printer.
Gisele Abt
Manager, Alberta Queen’s Printer