December 18

Company Profile Chosen Travel Supplier for Queen’s University Belfast December 18 Chosen Travel Supplier for Queen’s University Belfast Service other Russell Group Universities (30%) NI largest Travel Management Company (TMC) No 1 Fastest Growth TMC in the UK Key industry sectors include: Higher Education Government Charities SME Companies

Company Profile What’s Not Dedicated Team December 18 What’s New Onsite Presence Regular Communication Attend Departmental / Faculty Meetings What’s Not Dedicated Team High Level of Customer Satisfaction Full Service

What we offer Full Service Travel Management Dedicated Off-line Team December 18 Full Service Travel Management Dedicated Off-line Team Fully customised self-booking tool All travel elements booked Flights Accommodation Car Hire Rail Transfers Visa Conferences Payment Facilities

Duty of Care Travel Technology Value for Money Team Structure Key Benefits Queen’s December 18 1 Duty of Care 2 Travel Technology 3 Value for Money 4 Team Structure 5 Staff Holiday Club 6 Onsite Presence

December 18 Duty of Care Multiple Source Hotel Reviews

What is Duty of Care ? December 18 If it’s not booked through Selective you are not protected by us By definition - Duty of Care refers to the moral and legal obligations of employers to their employees. In travel management this has many connotations: We have an obligation to report on the where-a-bouts of all Queen’s Travellers, during times of an Emergency. We can only report on what we have booked. We have an obligation to only use vetted suppliers, so we know your Travellers are safe and secure. We cannot use the likes of Airbnb, “holiday rental car hire companies”, or airlines on the EU Blacklist Multiple Source Hotel Reviews

Duty of Care - REACTIVE Recent Events Applies 24/7, 365 days per year December 18 Recent Events Brussels 22nd March 16 London 22nd Mar 17 Istanbul Airport 28 Jun 16 BA IT issues 2nd June 17 London 3 Jun 17 Paris 20 Apr 17 Stockholm 7 Apr 17 St Petersburg 3 April 17 Applies 24/7, 365 days per year Onus / responsibility with Selective Travel Management Complies with Queen’s Duty of Care Protocols Multiple Source Hotel Reviews

If it’s not booked through Selective you are not protected by us Duty of Care - PROACTIVE December 18 Instances where Selective have fulfilled their Duty of Care - Proactively Political Developments Conflict and Terrorism Demonstrations and Unrest Travel Disruptions / Strikes etc. Natural and Environmental Weather Disruptions Natural Disaster Industrial / Political Unrest Extreme Weather REMEMBER If it’s not booked through Selective you are not protected by us

December 18 Technology Multiple Source Hotel Reviews

Travel Technology Dedicated Travel Website Online Self Booking Tools December 18 Dedicated Travel Website Online Self Booking Tools Duty of Care Tools Traveller Profile Suite Smart-phone applications

December 18 Value for Money Multiple Source Hotel Reviews

Hidden Costs of Self-Booking Travel December 18 Time Best Value Compliance Stressful Multiple Source Hotel Reviews

Value for Money – Best Price December 18 Fares include: ITX Negotiated Nett Wholesale Academic Exclusive Fares Inbound Fares USA / China Suppliers Group Leverage MI Analysis Fare Experts to monitor online LCC Bundled Fares Price Match Facility Multi Source Multi Source incl consumer websites Best Possible Prices

December 18 Team Structure Multiple Source Hotel Reviews

Support Structure Offline Dedicated Team x 10 Group Booking Department December 18 Offline Dedicated Team x 10 Group Booking Department Out of Hours Team Accounts / Admin Team Account Management Team Online Helpdesk

Dedicated Travel Booking Team Experts December 18 Dedicated & Highly Experienced Travel Consultants Working between 08:30 and 18:00 Monday to Friday Minimum of 5 year’s corporate travel management experience All trained to BA Fares & Ticketing level II Highly travelled and Geographical knowledge second to none

Managing Expectations Relationship Management Structure December 18 Managing Director Senior Management Account Management Team Middle Management Team Leader Line Management Out of Hours Team Dedicated Travel Desk Online Helpdesk Travel Booking Team Escalation Managing Expectations

Promotional Activities December 18 Promotional Activities Multiple Source Hotel Reviews

Promotional Activities December 18 Travel Clinics Booking Promotions Increased Electronic Marketing Campaigns Onsite Meetings University Client

December 18 In Summary Multiple Source Hotel Reviews

Learning and Development December 18 www.selective-travel.co.uk/qub STM Learning and Development Engage Feedback Contact PARTNERSHIP David Fingland David@selective-travel.co.uk 028 90962008 07720 593 698

December 18 Q&A Session Multiple Source Hotel Reviews

Dedicated Travel Website December 18 Http://www.selective-travel.co.uk/qub