Who is Happy Tour Group? “The only group in the market owned by a private equity fund, the only group that plans other acquisitions, the only group being developed based on a Western business standard. This is Happy Tour Group, the biggest player on the local tourism market.“ (Fulvia Mierosu - Money Express, April 2011)
Happy Tour Group – History 2011 Became the FCm Travel Solutions official Romanian partner 2012 Expansion as a multinational company – Happy Tour Group LTD in Sofia, Bulgaria
Happy Tour Group We listen to our clients We understand their needs We deliver above expectations and consistently strive to improve our services To maintain the Market Leader position on the Romanian Travel & Tourism To ensure a sustainable and responsible growth through Central and Eastern Europe by providing world- class travel services and solutions that meet the requirements of each and every one of our clients To create a friendly and professional working environment that will drive the development of tomorrow's travel & tourism leaders Our experienced professionals Our network of Associated Agencies Our client portfolio Our expertise and financial stability
TMC – Travel Management Company What does Happy Tour – FCm bring together for you? Happy Booking platform – consolidation of multiple suppliers Local Hotel & Air contracts FCm Global reach Competitive Prices All Corporate Travel & Events Management related services + charters for your employees through our Partner, Prestige Tours Diverse Services 2 phone lines available any time 24/7 Emergency Phone Lines Technology Solutions Travel Policy Implementation & Management Consolidated Travel Reports Strategic Account Management Personalized Travel Reports TDM – Travel Data Management
Challenges in Corporate Travel Management Many entities and different sites Travel being procured from a variety of different sources, and difficult to track and monitor No visibility of travel expenditure from all locations Travel policy across the group is inconsistent and not complied to No accurate data and lack of reports No understanding of the benefits of using a corporate travel provider
What sets us apart? It’s the combination of our people, product, technology and global reach that generate better travel ideas. Better Travel Ideas. Greater Savings.
What sets us apart? Our People Our People Best in the business Proven ability to deliver savings Culture of accountability Small team structures Personal and strategic account management
What sets us apart? Our Product Our Product Airline Tickets Internal-External Accommodation Transfers Rent a Car Train tickets Event organization – MICE 24/7 emergency phone line Travel reports – TDM (Travel Data Management) Travel insurance Visa assistance Vouchers Employee Benefits – Advantages of being Happy Vacations / Charters
What sets us apart? Our Technology Our Technology Market leading online booking tools Happy Booking Extra Net Amadeus e-Travel Management Air Plus ISOS Local market and multinational reporting tools (TDM – Travel Data Management) Quality Management Assurance
What sets us apart? Our Global Reach Our Global Reach Global negotiating strength Global fare finding system (Lowest available fares) Global hotel program (Lowest available rates) Global footprint Local expertise Global credibility Strategic growth
Strategic Account Management: service continuum Assess We analyze your company’s travel behavior, benchmark your performance and identify potential savings. Design Travel Policy We create a travel policy and tailor business plan to match your company’s travel program strategies. Negotiate We negotiate with industry suppliers to secure the best rates for your travelers. Communicate We educate your people on the benefits of the travel policy to boost compliance and drive bottom line savings. Measure We measure your performance using tailored reports, and update your travel policy and program solutions as your needs change.
Strategic Account Management Consolidated Travel Reports Process Implementation Technology Solutions Flexible Business Model Tailored Account Management Managed Travel Program Delivering Measureable Results Travel Policy Management Strategic Partnership Plan Supplier Negotiation Strategies