Ohio Web Portal Ohio Edison, Illuminating Company, Toledo Edison Conference Phone: 1-877-332-6631 Access Code 504995# Supplier Webinar • February 9, 2012

Web Portal - Background Proposed to implement a web portal in response to the desire expressed by the Commission in the March 26, 2014 Retail Market Investigation (“RMI”) Order Companies included as part of fourth Electric Security Plan (“ESP IV”) application, filed August 4, 2014 Based on FE testimony Commission decisions in this proceeding did not modify web portal proposal Portal Requirements Customer Information (Customer Name, Service Address, Billing Address, Email) Account Information (20-Digit EDI Enrollment Number, Account Number, Meter Number/Cycle/Type/Interval Indicator, Rate Code & Load Profile, Voltage) Usage Information (12 months of Consumption/Demand/Interval data, Current & Future NSPL/PLC values) Other Information (Indicators for Shopping, Budget Billing, Smart Meter, Net Metering) Other Functionality (Need to collect and store letters of authorization for 3 years) OH Web Portal - Supplier Update

SU-SR The SU-SR method requires a web-based platform allowing for an authorized user to manually log into a secure portal, request, and receive summary & interval usage for one account number as part of a single request. The results are rendered within the web portal interface itself or exported to the user in a predefined file format. FirstEnergy Ohio Utilities will accommodate account and meter level requests Supplier must enter the 20 digit customer number Unmetered accounts are not eligible We will allow one account to be loaded at a time These can be viewed via the web They can also be downloaded to a CSV file OH Web Portal - Supplier Update

Portal Access https://www.firstenergycorp.com/supplierservices/supplier_portal.html WWW.FIRSTENERGYCORP.COM: Log in with user id and password: OH Web Portal - Supplier Update

SU-SR A welcome page similar to the one below will be presented when you first log in. A link to the Portal User Guide is available from this page Select continue to access the portal Select the OH SU-SR transaction from the navigation menu: OH Web Portal - Supplier Update

SU-SR Accessing Information A user can access an account by entering the Customer Number: An error message will be presented if the account information entered is not acceptable: Error Messages: Rejection Reason Summary of Rejection Missing Account Number Input is missing 20-digits Invalid Account Input has 20-digits but the account is not recognized Accounts Exists but is not Active Account is final or has a pending move out date Unmetered Account Account does not have metered usage Account Pending Active Request was made before the move in date Historical Usage Unavailable No historical usage is available OH Web Portal - Supplier Update

SU-SR Letter of Authorization Once the verify button is selected, the screen below is presented. Use the Browse feature to attach a Letter of Authorization (LOA): The user will not be able to submit if the LOA is not attached: *Note: An LOA must be attached each time account information is requested. OH Web Portal - Supplier Update

SU-SR Information Once submission is successful, the customers information is presented Use download button to export file xxxxxxxxxxxxxxxxxxxx 123 Main St. Akron OH 44308 George Jones OH Web Portal - Supplier Update

SU-SR Usage History This screen also presents 12 months of usage history: OH Web Portal - Supplier Update

SU-SR Multiple Meters When a multi-metered account is entered, a 12 month summary is provided for all meters Using the Download button here will provide the usage summary for a single meter OH Web Portal - Supplier Update

SU-SR File View Interval data is presented only if available 123 Main St. Akron OH 44308 SmithG@email.com S123456789 George Jones OH Web Portal - Supplier Update

SU-SR Interval Meter Exported usage with interval data OH Web Portal - Supplier Update

Implementation Plan Webinars scheduled for October 8th and October 10th. Enhanced web portal available on October 11th. All suppliers with active admins will have access to SU-SR User Guide will be posted to our portal on October 11th. Webinar presentation will be posted to the website for reference after October 10th OH Web Portal - Supplier Update

Administration Each supplier must assign an administrator responsible for the maintenance of the portal users If a supplier already has an administrator, they will be given access at go-live The Administrator will: Create, edit and remove users Deactivate user sessions when a user locks themselves out View an activity log of users Export the user information to Excel Attest that all users for their organization have proper access OH Web Portal - Supplier Update

Quarterly Review Process Each administrator is required to validate the accuracy of the users of the portal. The administrator must sign off that the list of users is complete and accurate on a quarterly basis. We will prompt the admin upon initial login, to attest to the accuracy of the users of the tool. Administrators can attest as frequently as they would like, however we will prompt them at login as they get close to the 3 month limit. If the administrator does not attest for a period of 3 months, we will lock the admin and all users of the tool. The administrator must reach out to supplier support to unlock the portal. OH Web Portal - Supplier Update

SU-SR Activity Log The supplier admin can launch the Activity Log from the left side navigation menu to view activity associated with their account OH Web Portal - Supplier Update

Questions Who is my administrator? You’re administrator is an internally identified person. If unable to locate you can contact supplier services to obtain a name. Is the PA administrator the same person? No, but they could be. This depends on how your organization is structured. Each state will have a unique portal and log in. Is there guidance on wording for the LOA? Yes. Wording incorporates requirements specified in the Commission’s rules. Where can a standard LOA be found? Link: Request Account Information - OH Is one LOA for one customer or is it for multiple customers? Each customer requires a single LOA to be attached each time information is accessed. Will the LOA be reviewed before access granted? Access to customer information is immediate once the LOA is uploaded. Is interval data only 12 months? Yes. PA Accelerated Switching