The CAF Resource Centre at EIPA and the CAF action plan 2005-2006: state of affairs Patrick Staes and Ann Stoffels European Institute of Public Administration CAF Resource Centre Edinburgh, 1-2 December 2005

Content The publication on the 2nd CAF Event in Luxembourg The CAF Training Event, 9 -11 November The progress in the revision of the CAF The Preparations of the Austrian publication The new website, database and e-community tool.

I. The publication on the 2nd CAF Event in Luxembourg 1st version : English/French : 15/11/05 Content : Introduction by Mr Wiseler, minister 2nd CAF Survey Text of the presentations at the plenary sessions and the 8 parallel programmes 2nd version in English: in preparation for the end of the year addressees :participants 2nd Users Event, Ministers, DG’s , IPSG – CAF website

II. The CAF Training Event (9/11 Nov 2005) 67 participants from 20 countries Participants from outside EU: Bosnia Herzegovina - Norway Most of them belonging to the target group of trainers and quality managers – a few starters Combination of Information – Exercises – Case studies Very positive and constructive atmosphere Interactive part most appreciated but more time needed for introducing and executing the exercises

II. The CAF Training Event (9/11 Nov 2005) Evaluation shows high degree of appreciation: 50 replies 100% gained new insights for their organisation 49 out of 50 would recommend this seminar to other colleagues Encouraging feed back for repetition: probably 2 times organised in 2006

III. The progress in the revision of the CAF (1) Objective: Realisation of the revised version of the CAF by the end of the Austrian presidency Approach: Tallinn 22-23/09/05: 27 participants from 18 countries Agreement on the working method and the tasks The structure of the model and the links between the criteria and sub criteria: Denmark/Italy The scoring system: presentation of proposals Validation: introduction Seville 15/12/05: Finalising the structure Adapting the scoring system: proposal Spain/Slovakia/Belgium Adapting the examples: proposal Austria/Slovakia Validation: presentation of proposals: HU/ES/EFQM

III. The progress in the revision of the CAF (2) Vienna: 16-17/03/06 The guidelines for implementation: Slovakia The guidelines for improvement action plan or programme: EIPA Validation: HU/ES/EFQM General introduction: EIPA Copenhagen: 10-11 May 2006 Revision of the final document : proposal by EIPA

IV. Publication on CAF Good Practices during the Austrian Presidency: CAF Works State of affairs 22/11/05: 60 organisations were proposed by 17 countries 26 introduced their good practice description Reminders Near Future Continue the search for more candidate organisations Objective is to have at least the description of 60 cases among which 30 to 40 can be selected end January 2006

European Union AT - Austria 4 3 BE - Belgium 6 CZ - Czech Republic 5 N° countries Country N° cases Reply/ case Reply No news No participation received promised   European Union 1 AT - Austria 4 3 2 BE - Belgium 6 CZ - Czech Republic 5 DE - Germany 7 DK - Denmark EE - Estonia EL - Greece 8 ES - Spain 9 FR - France 10 HU - Hungary 11 IT - Italy 12 PL - Poland 3 (+2) 13 PT - Portugal 14? SE - Sweden 1? 15 SI - Slovenia 16 SK - Slovakia other 17 NO - Norway Total 60 26 -3

V. The CAF website and database CAF brochure (pdf) in all available languages FAQ Registration form for CAF users step 1 : identification and (optional) online CAF application (scores) step 2 : introduction of information on Good Practices step 3 : feedback from users on the use of CAF Database search: basic details on CAF users (for now: identification only – next: good practices linked to specific CAF criteria) * Grobbendonk * Austrian publication Information: network CAF correspondents, links, articles, conferences What is available now? from the start: Brochures, basic database, links to national website and coordinators, possibility to introduce the scores (an on-line English version of CAF) since mid 2005: registration in 3 steps Online presentation Brochures and link to KVIK national coordinators national websites: Hungary survey 2005 articles events: information on 2nd European CAF event

The CAF website and database: next step CAF e Community - members area: where all the registered persons can share knowledge and good practices using online forums, synchronous chat, document repositories and a calendar Improved presentation of links, articles, activities (databased system) cf Dorthe: the purpose is to have a community of people with a common motivation: improving the organisation through CAF or related SA tools EIPA wants to support this via an e-community of users who can share information, discussion topics, calendar of events, announcements A tool is being developed internally (an e-learning tool which has to be translated to the specific needs of the CAF community) and a test version should be available before the end of the year. People are already invited to ask for login & password This will replace part of the current website: a databased system of information on links, contact persons, events, training seminars