1. CAF : Procedure on External Feedback Paris 11 September 2008
CAF Working Group
Paris
11 September 2008
CAF : Procedure on
External Feedback

2. 1. Preceding Meetings and activities
2007: PEF working group meetings in Copenhagen en Brussels
Spring 2008: Pilot experiences in Belgium, Denmark and Italy and contributions from Slovenia and Luxembourg
PEF working group meeting in Brussels on 6th of March
CAF expert group meeting in Ljubljana on 20th of March
EIPA CAF Resource Centre

3. 2. The 7 principles of the PEF as approved by the DG’s
PEF is a common European framework, to be implemented according to the national contexts on a voluntary basis.
PEF promotes feedback of the implementation of CAF and its effects on the organisation.
This feedback is given by external experts and/or peers.
The PEF leads to the label of Effective CAF User (ECU) for 2 years, not recognition of accreditation of an excellent organisation.
EIPA CAF Resource Centre

4. 2. The 7 principles of the PEF as approved by the DG’s
PEF is build on 3 pillars:
the process of self-assessment (not the scores)
the process of improvement actions (not the proven results of the actions)
the TQM maturity of the organisation (the broader scope of excellence)
The decision and responsibility for implementing the PEF on the national level belongs to each MS. The national CAF correspondents are invited to cooperate with the CAF RC and the national EFQM contacts if needed.
The CAF expert group will continue to develop the PEF in close cooperation with EFQM, announce PEF at the 5QC and launch it at the 4th European CAF Event.
EIPA CAF Resource Centre

5. PEF and ECU specific developed for CAF Users.
3. Other conceptual issues agreed upon in the CAF Working group and IPSG
PEF and ECU specific developed for CAF Users.
Matrix of evaluation of the TQM maturity, based on the 8 principles of excellence is defined: only the first level is required.
A code of conduct for the EFAC’s, the External Feedback Givers, will be developed.
ECU is not exclusively needed for bench learning partners.
External feedback was highly appreciated by pilots.
EIPA CAF Resource Centre

6. 4. Practical issues agreed upon but further to be developed
A pool of experts of public administration to do the PEF will be necessary in each country (the EFAC’s).
Training in guidelines on CAF and FEP will be necessary for EFAC’s.
National CAF correspondents own the ECU label. This will have an impact on their functioning, the creation of national CAF resource centres maybe.
Professional feedback has a price but must be accessible for all public administration. In principle this remains to the national responsibility but the question can be asked if we need a European policy on this possible.
EIPA CAF Resource Centre

7. Approval by the IPSG of the 7 principles : 12 May 2008.
5. Roadmap
Approval by the IPSG of the 7 principles : 12 May 2008.
Approval by the DG’s of the 7 principles : May 2008.
Further work by PEF expert group : Rome, 08/09/2008.
Final discussion on the PEF at CAF expert meeting in Paris 11/09/2008.
Announcement PEF and the further develoment on at the 5QC.
Further development on
recognition of EFAC’s and their training scheme
code of conduct for EFAC’s
cost of PEF
Presentation of PEF at the 4 the CAF Users Event: 2009.
EIPA CAF Resource Centre

8. The 10 common steps of the PEF Process
6. The results of the expert group meeting of the 2nd of September : to be approved
The 10 common steps of the PEF Process
The self assessment process questionnaire
The improvement plan questionnaire
The TQM Maturity Assessment
EIPA CAF Resource Centre

9. 7. First discussion on some issues
Scoring/validation of the 3 questionnaires: to be clarified
A specific document to be developed on roles and responsibilities
Responsibility of the NC – National RC
Profile of the EFAC’s
Code of conduct for the EFAC’s
Content of training for the NC and the EFAC’s
Financial considerations
EIPA CAF Resource Centre

10. 8. Proposal for Timing after 5QC
PEF expert group: November 2008:
scoring/validation of the 3 questionnaires
document on roles and responsibilities
profile of EFAC’s
CAF Working Group: 17 March 2009 in Praghe
PEF expert group: June 2009
Content of training NC and EFAC’s
Financial aspects
Bridge with schemes of EFQM
CAF Working group: September 2009
IPSG : final approval
Presentation 4th CAF Users Event
Training of the CAF NC at EIPA: November 2009
Training of EFAC’s at EIPA: December 2009
EIPA CAF Resource Centre