1. Main conclusions from the 7th European CAF Users Event
EUPAN DG Meeting
Hotel Bôrik, Bratislava, Slovak Republic
Main conclusions from the 7th European CAF Users Event
Ľubomír Plai
CAF National Correspondent
15 – 16 December 2016

2. 30 November 2016, Bratislava (SK)
Event in Figure
7th European CAF Users’ Event – CAF Improvement Identification, Prioritization and Implementation
30 November 2016, Bratislava (SK)
33 countries invited
45 cases were introduced
20 selected best practices 3 parallel sessions
4 workshops in each (12 workshops in total)
3 key note speakers
20 speakers come from 13 countries
197 participants from 20 member states + Egypt, Montenegro, Bosnia and Herzegovina, Macedonia, EC DG EMPL, OSCE

3. Programme (1/2) 09:00 Opening and welcome 09:15 – 09:45
Keynote 1: Effective prioritisation: Results of the study
Mr.Patrick Staes and Mr.Nick Thijs
09:45 – 11:15
Parallel session 1
Workshop 1: Stakeholders involvement
Workshop 2: Human Resource Management
Workshop 3: Performance and Strategic Management
Workshop 4: CAF based TQM Management
11:15
Coffee break
11:45-12:15
Keynote 2: Professionalisation of senior civil servants as a key success factor for organisational performance
Mr Jan-Hinrik Meyer-Sahling
12:15- 13:00
Parallel session 2
Workshop 5: Communication as a driver for change
Workshop 6: Internal recruitment of managers
Workshop 7: Process Management
Workshop 8: CAF based TQM Management

4. Programme (2/2) 13:00 Lunch 14:00-14:30
Keynote 3: Horizontal coordination of processes as critical success factor for policy implementation: The 0_24 cooperation between sectors to prevent drop out from school in Norway
Ms Gudrun Vik
14:30-16:00
Paralell session 3
Workshop 9: Customer and people oriented continues improvement
Workshop 10: Staff involvement
Workshop 11: Working together for better outcome
Workshop 12: Sharing information
16:00
Coffee break
16:15-17:00
Panel discussion: How the CAF contributes to structural reform
Chair: Mr Ľubomír Plai
Contributors: Mr Patrick Staes, Mr Nick Thijs and Mr Jan-Hinrik Meyer-Sahling
17:00
Conclusion

5. CAF Improvement identification, prioritization and implementation
A study of inspiring practices installed in 20 Public Sector organisations throughout Europe and the methodologies for prioritization.
CAF Study
Part 1: 20 improvement actions leading to better performance as the result of CAF
Austria, Belgium, Estonia, Finland, Germany, Greece, Italy, Norway, Portugal, Poland, Slovakia, Slovenia, Spain
Part 2: The prioritisation methodologies (selected approaches)
EIPA, Italian, Portuguese, Polish, Austrian, Finish, Slovakian

6. Context
The present study builds further on the findings of the Italian study (6th CAF Event, Rome 2014) CAF in the Education Sector. Successful stories of performance improvement, broadening the scope to whole public sector and describing good practices more in detail.
Thanks to the engagement of all European National CAF correspondents, the Slovak presidency and the European CAF Resource Center at EIPA, received 43 cases and had the difficult task to select 20 of them.
This study introduces examples of concrete success stories from 13 different countries, evidence-based, described by the process owners themselves.
The selected organisations were found to be inspiring and innovative, dealing with themes of the EUPAN Strategy Paper (July 2016 – July 2019) and the Rolling Programme of the different presidencies in the coming 3 years.

7. Content
Part 1: 20 improvement actions leading to better performance as the result of CAF
The effectiveness of stakeholder involvement
Human Resources Management
Performance and Strategic Management
CAF based TQM
Customer and people oriented continuous improvement
Staff involvement
Working together for better outcome
Sharing information
Part 2: The prioritisation methodologies
The methodology developed by EIPA and spread at the European level
Methodologies developed by National CAF Resource Centers
Recommendations for prioritisation at national level
The methodology of the Slovak case

8. Online survey was available from Tuesday 6 - Tuesday 13 December 2016
Online survey invitation sent to all 197 registered participants to the event
Online survey was available from Tuesday 6 - Tuesday 13 December 2016
81 responses received = 41 % response rate
on the 7th European CAF Users' Event
Survey Results

9. Overall Event Evaluation
Q3: What would be your overall score of the 7th EU CAF Users' Event on a scale from 1 to 10 (1 very bad and 10 outstanding)
Overall Event Evaluation
Average:
8,2

10. Q1: What was your general impression of the 7th EU CAF Users' Event?

11. Q23: Have you gained new insights at the Event that you can bring home to your organisation/administration?

12. Q24: Would you recommend attending an EU CAF Users' Event to your colleagues in the future?

13. Q2: How would you appreciate the practical arrangements of the 7th EU CAF Users' Event?

14. Q4: Kindly indicate your evaluation of the following session: Keynote 1: CAF Improvement Identification, Prioritisation and Implementation Mr Patrick Staes and Mr Nick Thijs

15. Q10: Kindly indicate your evaluation of the following session: Keynote 2: Professionalisation of senior civil servants as a key success factor for organisational performance Mr Jan-Hinrik Meyer-Sahling

16. Q16: Kindly indicate your evaluation of the following session: Keynote 3: Horizontal coordination of processes as critical success factor for policy implementation: The 0 – 24 cooperation between sectors to prevent drop out from school in Norway Ms Gudrun Vik

17. Q22: Kindly indicate your evaluation of the following session: Panel discussion: How the CAF contributes to structural reform Chair: Mr Ľubomír Plai Contributors: Mr Patrick Staes, Mr Nick Thijs and Mr Jan-Hinrik Meyer-Sahling

18. Workshop 1: Stakeholders Involvement
Answered: 15

19. Workshop 2: HRM
Answered: 27

20. Workshop 3: Performance & Strategic Management
Answered: 16

21. Workshop 4: CAF based TQM Management
Answered: 20

22. Workshop 5: Communication as a driver for change
Answered: 21

23. Workshop 6: Internal recruitment of managers
Answered: 13

24. Workshop 7: Process Management
Answered: 22

25. Workshop 8: CAF based TQM Management
Answered: 18

26. Workshop 9: Customer and People oriented continued improvement
Answered: 26

27. Workshop 10: Staff involvement
Answered: 21

28. Workshop 11: Working together for better outcome
Answered: 15

29. Workshop 12: Sharing information
Answered: 9

30. CAF Event Conclusions
The Event enabled better understanding of possible impact lines between CAF results and enablers through examples of concrete success stories based on evidence and described by the process owners in an accessible way.
The Event provided an opportunity to find out how CAF users in the different countries define opportunities for improvement and decide process priorities.
The Event here again was a successful forum for presentation and discussion of the findings and conclusions of the European study on CAF implementation.
All information gathered through plenary and parallel sessions provided the occasion for CAF users, national experts and other public employees to exchange and collect ideas based on inspiring practices installed in 20 Public Sector organisations and the methodologies used for prioritisation.

31. Thank you for your attention