1. French Presidency of the EU 2008
IPSG
24 – 24 November 2008
Report on CAF

2. CAF Centre at the 5QC

3. Day Room 1 Room 2/3 Room 4-8 Stands/CAF centre
Mo 20/10 am
CAF clinic for experienced users
59/65
EFQM
Presentation of approaches and tools 65/96
CAF in France
Approach + cases
45/42
Mo 20/10 pm
CAF for starters EN
TQM-Model-Process-Results
58/58
Networking on CAF on national, regional en local level
37/52 -- Mo
Stands/CAF centre
Tu 21/10 am
CAF and the new role of the citizen
44/71
External Feedback
Methodology and 1 pilot project 32/55
Tu 21/10 pm
Effective improvement as a result of CAF self-assessment 139/119
E-tool/e-community
44/69
CAF & Education
Model + case
56/69
CAF in relation to ISO & BSC
129/83
CAF for starters FR
21/41 Tu
We 22/10 am
CAF Movie Subtitles EN
49/95
CAF Movie Subtitles FR
45/47
Total : 823/956
EIPA CAF Resource Centre

4. CAF : Procedure on
External Feedback

5. PEF expert group Rome, 21 November 2008
Finalisation of the 3 questionnaires, scoring guide and guide for defining appropriate level
Conclusions from the survey among the MS about the roles of the different actors
EFQM – CAF network
Documents to be written for PEF
Profile of EFAC
Headlines of the training for EFA’Cs
Code of Conduct
EIPA CAF Resource Centre

6. The European and
national action plans on CAF

7. Situation on 14th of October 2008 : 1632 registered users in 35 countries and the European institutions
Italy 308
Romania 33
Turkey 5
Denmark 231
Finland 28
Latvia 5
Belgium 222
Greece 27
Bulgaria 5
Hungary 118
Estonia 18
Sweden 5
Portugal 100
Slovakia 18
Ireland 5
Germany 86
Bosnia-Herzegovina 17
UK 5
Dominican Republic 62
France 14
EU Institutions and EC 4
Czech Republic 58
Switzerland 14
China 2
Poland 54
Cyprus 13
Netherlands 2
Austria 52
Spain 12
Croatia 2
Slovenia 50
Luxembourg 12
FYR of Macedonia 1
Norway 33
Lithuania 10
Namibia 1
EIPA CAF Resource Centre

8. 1632 CAF Users 0-10; 10-20; 20-50; 50-100; > 100
EIPA CAF Resource Centre

9. The 4th CAF Users Event Bucharest 15 and 16 October 2009
EIPA CAF Resource Centre
Bucharest 15 and 16 October 2009

10. The CAF Resource Centre (RC) Trainings in 2009

11. Training activities of the CAF RC in 2009
CAF Training Event - The CAF in Action Maastricht (NL), March 2009 Barcelona (ES), 1-2 October 2009
Quality development in the field of justice Luxembourg (LU) 29-30/1/09, Oslo (NO) May 2009 , Milan (IT) September 2009
CAF and Process Management (ISO, Lean, BPR,…) Warsaw (PL), April 2009
The CAF and the Balanced Scorecard Maastricht (NL), June 2009
Measuring Customer Satisfaction – The customer in the focus/context of TQM/CAF Maastricht (NL), November 2009
CAF and Leadership Maastricht (NL), December 2009
EIPA CAF Resource Centre

12. The CAF RC Team
EIPA CAF Resource Centre

13. Contact Patrick Staes – Nick Thijs – Ann Stoffels – Lena Heidler
European Institute of Public Administration (EIPA)
Public Management and Comparative Public Administration Unit
CAF Resource Centre
O.L. Vrouweplein 22 NL BE Maastricht
Tel.:  253
EIPA CAF Resource Centre