1. The European CAF external feedback procedure - Webinar Lessons learned
9th March 2017
WEBINAR

2. Invite the 40 efaq to the webinar 9/3/2017
HOW Belgium prepare the WEBINAR ON The European CAF external feedback procedure
Invite the 40 efaq to the webinar 9/3/2017
28/2/2017 meeting plan in order to coordinate and prepare the webinar
Sent the questionnaire of IT, AT, PT, BE in order to have a complete overview
Facts no responds, meeting canceled
Why? Because some efaq were trained 10 years ago, only 15 PEF deliver
9th March 2017
WEBINAR

3. Lessons learned
Need to use all the information from the webinar to launch a marketing campaing for CAF 2016, motivate the CAF users to launch a PEF
Strengths motivation of IT and other countries, need to privatise the PEF and ask price for this and weaknesses no support and motivation of the efaq colleagues, other priorities
Presentation of the powerpoint after visit
9th March 2017
WEBINAR

4. FOCUS FOLLOWING THE SITE VISIT(Belgium) PEF standard works
Further development needed for belgium
Problems observed:
areas to be improved
FOLLOWING THE SITE VISIT(Belgium)

5. WEBINAR The European CAF External Feedback Procedure After site visit 9th March 2017

6. Agenda Report sent to who? Score on eipa website?
Quality check - Questionnaire?
Meeting with assessors

7. Participants: MS= 6 ( AT, BE, PL, PT, SL, IT) EE and HU no PEF
Who receive report?
Direction board of the organization
Questions:
- Do we need to publish report and which form? To Whom? What will be the added value?
- Is it interesting to encode the score on the EIPA website?
9th March 2017
WEBINAR

8. Evaluation system give visibility to best coordinators.
2. Quality check
National PEF organizer check quality of report, respect deadline, opinion/recommendations - decision award of ECU Label.
6 questions: Motivation, Satisfaction by National CAF RC, procedure management, site visit, fr, General satisfaction
Questionnaire coordinator : Leadership, Team management, Skills, Behaviour, Relation with the adm
Feedback report assessor focuses: Behavior in the team, during the on site visit, Assessment skills, Contribution to the feedback report
Evaluation system give visibility to best coordinators.
Question: Do we need every 2 years on European level a check about the clear and exhausitive writing, coherence of scoring, added value provided?
9th March 2017
WEBINAR

9. 1.EFAC’s training The EU standard programme is adopted by all MS
Training for responsible/leading/coordinator and focus on specific content using best and worst practices (Italy, Poland)
Proposal of integration of EFAC’s training with a specific training for responsible/leading/coordinator and with focus on some topics (feedback report, art of interviewing and questioning)
9th March 2017
WEBINAR

10. 1.EFAC’s training The EU standard programme is adopted by all MS
Training for responsible/leading/coordinator and focus on specific content using best and worst practices (Italy, Poland)
Proposal of integration of EFAC’s training with a specific training for responsible/leading/coordinator and with focus on some topics (feedback report, art of interviewing and questioning)
9th March 2017
WEBINAR

11. 3. Meeting with Assessors – development skills
1) Interview management CAF project manager
2) CAF-process, planning, implementation of actions
3) Interview 1-3 external stakholder principles excellence
4) Inspection of selected QM instruments
5) Guided tour through the organization
6) Free tour of the organization and inquiry of 2 to 6 employees
7) Final feedback by the CAFFEX to the top management and quality manager
Questions: Which behavior, skills and value must we develop with the external assessor?
9th March 2017
WEBINAR

12. Belgium need a PEF Promotion
Promotion strategy: target group, seminars, meetings are related with the CAF diffusion.
PEF now free of charge for participants but in the future why no with a price
CAF users event and quality event are motors!
9th March 2017
WEBINAR

13. PEF Preparation
agenda, number of interviews depends on the efaq minimum 3 (CEO, quality manager, caf project manager) max 6 (personnel, stake holder, caf actor)
Questions (general satisfaction, added value of caf for the organisation, documents, facts, any additional items)
Site visit management
9th March 2017
WEBINAR
Clarification and adaptation of some questions (criteria 8) to the organization

14. 9th March 2017
WEBINAR