Compact Office Staff Training April 2018

New Event Communication System Receive Outage Information Directly from Appriss Xavier sending email to states TODAY April 24, 2018 Sign up for DIRECT Anyone can sign up previous outage. This should be first place your state looks before indicated issues accessing ICOTS. That should confirm whether it’s on Appriss’s end or local. http://status.apprisssafety.com/

Training Agenda FY2018 ICOTS Enhancements Update (Release #6) New Manage Supervision End Date Feature: ‘Tolling’ New ‘Case Reassignment’ label for Case Notes Activity history to display comments from activity workflow 2018 DCA Institute Planning Update FY2018 Photo & Quarterly Compliance Audit Q & A

FY 2018 ICOTS Enhancements More Attachments / VREP & CCN (Attachment sections for RFRI, TREQ, CCN) General Offender Profile (“Tolled” functionality + “CONFIDENTIAL RECORD” indicator) Workflow Control (Comments as case notes, case note notifications + restrict duplicate activities) New Processes (Subsequent State Transfer, Rejected Cases & Online End User Agreement) TREQ and RFRI Changes (Move application to end of list, Counts for NCIC offenses, text field for gang “other”) Release rank does not determine when enhancements will be put into production. Explain new process of smaller releases and ind enhancements going into PREP

New ‘Tolling’ Supervision Status Launch to ICOTS-April 25, 2018

‘Tolling’ Functionality Sending States Must enforce use of the feature within its own legal parameters Provide clarity to the receiving state as needed as to what ‘tolling’ means in the respective ICOTS case(s) Managed through the ‘change’ supervision end date accessible by: Sending State Assigned User Sending State Compact Staff States can certainly share how they may use this functionality with each other but tolling is not a function of the compact rules so caution should be applied when using the feature. May require legal consultation in your state.

‘Tolling’ Functionality Email Notifications At the time supervision end date is set to ‘tolling’ [All interested parties] Every 30 days while in ‘tolling’ status [Assigned users in the Sending State] Suspends Case Closure Due notifications to Receiving State users Provides new identifier for various reports

Email Example Launch to ICOTS-April 25, 2018

Email Example-Reminder Launch to ICOTS-April 25, 2018

Overdue Case Closure Report-New Indicator Updated Dashboards Coming Soon! Launch to ICOTS-April 25, 2018

New Reassignment Label for Case Notes Launch to ICOTS-April 25, 2018

Comments viewable in ‘Activity History’ Is retroactive? Launch to ICOTS-April 25, 2018

DCA Region Meetings Identify Best Practices for Compact business Encourage collective solutions for training issues Promote effective communication ‘Difficult Cases’ ‘Invalid Denials’ Establishing ‘good’ relationships w/ border states Share ideas & training tools! Contribute content ideas for DCA Institute 2018 Lots of requests for what good violation reports or good hearing waivers or reports, states should be sharing If issues affect multiple states (subpoenas, Indian reservations, supervision practices, etc.) share how your state deals with that situation Effective communication—most instances where states don’t agree in a situation are simply looking at the rules in a different way based on their take. If it hasn’t gotten to the point where your commissioner is requesting an opinion from our office or reporting an incident of a rule violation, it’s a communication issue between the two states.

DCA Region Chairs

DCA Institute Planning Initial feedback due from DCA Region Chairs May 1st Training Committee meets May 7th Finalize topics selections Task regions with identifying solutions/best practices for presenting topics at ABM What are the steps your DCA/compact office takes to resolve issues? What has your DCA/compact office done/changed recently to improve operations (review procedures, communication strategies, address via training with stakeholders, etc.)? When challenged with compact rules (e.g. pending charges/retaking) are Commissioners & stakeholders (including State Council members) involved in solution conversations?

FY2018 Photo & Dashboard Audit Q & A

11/20/2018 Questions