Cisco Learning Credits A Solid Business Value Proposition The Purpose of this Slide deck is to provide a simple, concise overview of Cisco Learning Credits (CLCs) and the value to the End Customer. Please feel free to remove specific slides and leverage this deck as necessary within your customer engagements. As shown, CLCs offer value to each audience and will help address the global skills gap. They are a critical factor in building customer loyalty and establishing an ongoing relationship. 08/2013

Cisco Learning Credits (CLCs) What Are They? CLCs are pre-paid training dollars that are converted to units called "credits" Each Learning Credit carries a face value of $100 USD and is used towards training with authorized, participating Cisco Learning Partners CLCs foster learning by making it a default part of every network solution CLCs are ordered like a Cisco product or service CLCs are valid for one year from date of activation Credits are registered, redeemed and monitored in an online database called the Learning Credits Management Tool (LCMT) Cisco Learning Credits are pre-paid training dollars that are converted to units called "credits". Each Learning Credit carries a face value of $100 USD and is used towards training with our authorized, participating Cisco Learning Partners. As an analogy, CLCs are like Prepaid Calling Cards. DO NOT compare them to Gift Cards because there is expiration date, and the term “gift” denotes that they are being given for free.

Cisco Learning Credits (CLC’s) What Can They Be Redeemed For? Authorized Training Cisco Authorized Learning Partners Cisco Technical Education (CTE) Advanced Services Education (ASE) Certification Labs as part of authorizd training Registration to Cisco Live Events Cisco Learning Credits may be redeemed for authorized courses from our Learning Partners, Cisco Technical Education and Cisco Advanced Services Education. Training consists of customized, certification, or packaged technology training. Many of the courses are offered via a variety of delivery formats including onsite, classroom, virtual classroom or e-learning. Learning Credits may also be redeemed by PARTNERS on the Partner E-Learning Connection (www.cisco.com/go/pec) for the few fee based courses available. This site is not available to end customers. Cisco Live Events accepts CLCs for payment of registration and attendance at power sessions.

How Do CLCs Benefit Me? Clicks empower customers to better optimize their Cisco network investment and benefit from a well-trained IT staff. Specifically, CLCs; Eliminate the need to allocate funds for training on an ad hoc basis Reduce the time, effort, and expense of generating multiple purchase orders for training Simplify the administrative process between the customer and the Authorized Cisco Learning Partners Offering a training mechanism, which is an integral and indispensable piece of the networking solution Encourage discussion about training needs at the point of technology acquisition instead of as an afterthought Customers want training but they are not always sure how to find the funding for it. They want to increase the ROI on their equipment investments. Learning Credits are a fantastic way to accomplish these goals. With Learning Credits: They allow the customer to obtain high quality authorized training from our Learning Partner network They simplify the PO process. When you include Learning Credits at the time of the equipment purchase, the customer only has to write one Purchase Order. They also don‘t have to go back to the CXO every time they need training, for a new PO. Learning Credits help secure the training budget. When included at the time of equiment purchase, you are helping to ensure that training money will be available for that customer over the course of a year. Cisco certifications are among the top certifications in the industry. Knowing how to get the most of your Cisco network helps to increase productivity. Reduced cost of ownership is realized due to greater return on network investment. Competitive advantage is strengthened since well designed networks facilitate more robust application and adjust better to new market conditions and consumer requests.

Why Authorized Learning? CLCs Maintain Learning Integrity. Only Authorized Cisco Learning Partners can offer: Latest content authorized by Cisco and created by Cisco product teams Certified Cisco Instructors Strict quality guarantee managed by a Cisco online evaluation system Virtual practice labs using the latest Cisco equipment Simulations created by Cisco to help prepare for Cisco exams Comprehensive learning needs and skills-gap analysis Customized courses that use Cisco intellectual property Cisco Learning Partners are experts in training. Classes are taught by Cisco certified instructors, using authorized courseware. Leverage the Learning Partners to obtain the best classes to meet the needs of your customers. They can customize classes specific to your customer. They can also offer a training needs assessment. Learning Partners can make sure your customers are in the correct classes to best meet their goals. Classes may be offered in a variety of delivery methods including on-site, classroom, virtual classroom and e-learning. Cisco Learning Partners will redeem the Learning Credits. Remember, each Learning Credit is valued at $100 USD each. So a class that costs $1000 will cost 10 credits. Through the use of an on-line evaluations system, skills-gap analysis, and virtual practice labs, the user accesses Cisco’s latest equipment and simulations to prepare for Cisco exams.

How Much & What Training Do We Need? Visit the Cisco Learning Locator to locate available training and Learning Partners in your region. Work with an Authorized Cisco Learning Partner to customize a training plan with specific courses For rough estimates, use generic technology based approach, depending on customer training requirements … Purchase Order Line item Learning Credits per student Technology Solution Training Value in USD Core Routing & Switching Add 170 Cisco Learning Credits $17,000 Data Center Training Add 170 Cisco Learning Credits IP Telephony Training Add 150 Cisco Learning Credits $20,000 Security Training    Add 150 Cisco Learning Credits $15,000 Wireless Training Add 80 Cisco Learning Credits $8,000 The Cisco Learning Locator is a great tool for locating technology specific training, certification training or Learning Partners located in your region. There is also a chart which estimates, based on technology, how many Learning Credits would be needed to be proficient in that technology. Some people will only want the basics in training, while others will want certifications. You can also work closely with a Learning Partner to determine the best path of training for your customer, based upon their needs and goals.

Where Do I Go For More Information? To learn more about the benefits of Cisco Learning Credits and how they can drive growth, accelerate implementation of Features and decrease Operational expenditures, use the following sites: Public: www.cisco.com/go/learningcredits Global Learning Locator: www.cisco.com/go/learninglocator Cisco Technical Education: www.cisco.com/go/cte Cisco Advanced Services Education: www.cisco.com/go/ase Cisco Live Events: www.ciscolive.com Learning Credits Management Tool: www.cisco.com/go/lcmt Learning Credits are NOT valid in all countries. For a list of available countries, select the Countries of Operation document at: http://www.cisco.com/web/learning/le27/le28/pop_countries_operation.html Contact the Learning Credits Support Team create a case at: http://ciscocert.force.com/english